At Borshoff, we believe the best work happens when smart strategy, strong relationships, and genuinely good people come together.
We’re looking for an Account Director who knows how to lead with both confidence and care—someone who can build trusted client partnerships, guide strategy, and keep work moving forward in a way that feels thoughtful, collaborative, and results-driven.
This role is for someone who can see the big picture, sweat the details when it matters, and show up as a steady, trusted partner to both clients and team members.
If you enjoy meaningful work, value strong relationships, and take pride in doing things the right way—we’d love to meet you.
POSITION SUMMARY
The SeniorAccount Directorhasvast experience in brand strategy,advertising, digital/webandmarketing technology.SeniorAccount Directors are not closely supervised; instead, they are mentors and leaders for other staff. They usually serve as account leads and primary contacts for multiple key clients, providing high-level client counsel and managingthe success of internalteams. Senior Account Directors build lasting relationships with their clients, negotiating resolutions to client conflicts as needed, as well as communicating regularly to provide ongoing strategic recommendations leading to consistent account growthand continued client profitability.In this role,the Senior Account Director will thriveunearthing culturaltrendsand audiencebehaviorsthat inspire award-winning workandclient success.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provides client counsel and directs complex advertising,brand development, digital, websiteand marketing technologywork
- Ensures appropriatefinancial managementand profitability of clients, manages out of scope requests at program/campaign level and reviews strategic investments, securingVP-levelapproval
- Serves as primary business owner for both client and internal account teams for all elements relative to their clients, including client conflict resolution, presenting pricing to client, leading internal and client facing meetings and presentingstrategy and creativework to clients
- Develops initial and ongoing strategic recommendations and plans that solve businessobjectivesfor clients, acts as oversight of strategy and provides strong brand stewardship; collaborates with creative directors, medialeads, production team, PRteamsand digital teamas appropriate todevelop recommendations, strategies, and pricing
- Oversees andis responsible forclient researchand planning, strategy briefs, project briefs, and post-campaign metrics and reporting for client
- Partners withLeadershiptolead and supportnew business opportunitiesincluding RFP responses and pitch presentations
- Drives organic growthand expansion opportunitieswith existing clients through ongoing strategic recommendations (up sell) and educates clients onadditionalagency capabilities (cross sell)
- Works with Management to authorize client contracts (LOA/MSA)
- Secures authorization for SOWs, clientPOsand case study approvals
EDUCATION AND EXPERIENCE
- 15+years’ experienceinbrand/advertising,digital/web andmarketingtechnology, agency experiencerequired
- Bachelor’s degree or equivalent degree withinappropriate disciplinesuch as Business, Marketing, Advertising, or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the jobrequired
- Specialist experience in one or more of the following key areas: advertising, brand developmentanddigitalmarketing technologyandstrategy/planning
COMPETENCIES
- Demonstrates an overall understanding of and appreciation for all the agency service offerings/capabilities and in-depth knowledge in key focus areas
- Solid experience in advertising, brand development and/ormarketing technologystrategy who understands and pushes the boundaries of traditional marketing
- Service-oriented with the ability to balance keeping clients satisfied, while delivering solid counsel
- A business mindset to understand what clients’ successes look like and ensure goals are met, while also achievingsuccess for the agency
- A demonstrated ability to effectively work with agency and client teams to develop and execute plans to meet client goals
- Highly organized and detail-oriented with the ability todemonstrateproven success in managing multiple projects simultaneously
- A natural presenter and meeting leader
- Astrategic thinker andleader who lovestocome up withunexpected solutions that delight clients