PowerToFly is hiring: INTERNSHIP: User Assistance (technical writing) in Durham

User Assistance Intern – Durham, NC
Duration: 3 months (summer)
Role Description & Responsibilities:
As a User Assistance Intern within the BIOVIA User Assistance team, you will contribute to delivering high-quality technical documentation and improving the usability of BIOVIA software across industries:

Convert legacy HTML documentation into structured DITA XML format using dedicated conversion tools

Develop and maintain clear, accurate, and user-friendly technical documentation aligned with company standards and style guides

Contribute to quality assurance across user assistance deliverables, including documentation, UX content, and messaging

Support the modernization of content architecture by helping transition documentation to scalable and structured formats

Collaborate with cross-functional teams to ensure documentation aligns with product workflows and user needs

Participate in continuous improvement initiatives to enhance content quality and user experience

Qualifications:

Currently pursuing a Bachelor’s degree in English, Technical Writing, Computer Science, Engineering, or a related field

Experience in writing software or technical documentation

Familiarity with authoring tools such as MadCap Flare and structured formats like DITA/XML

Experience with tools like SnagIt, Camtasia, or similar content creation platforms is a plus

Strong attention to detail and excellent written and verbal communication skills

Ability to work independently, learn quickly, and collaborate effectively within a team

Hands-on experience with modern documentation frameworks and structured content (DITA XML)

Exposure to cross-industry applications in life sciences, high-tech, and more

Collaborative and supportive team environment focused on learning and innovation

Opportunity to contribute to impactful documentation transformation projects

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