Account Manager - Commercial Lines

Account Manager - Commercial Lines

Towne Insurance is hiring a Commercial Lines Account Manager to join our Norfolk team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner.
About the Role

Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations.
Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).
Ensure that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures.
Skills and experience you'll need:

A successful candidate will have an active P&C license or ability to obtain upon hire and prior experience in the commercial lines insurance industry, as well as the following:
Excellent oral and written communication skills.
Strong attention to detail, organization, and prioritization skills.
Computer skills (Word, Outlook, Excel).
Bonus points if you have:

3+ years of experience in commercial lines account management.
Experience with agency management systems, preferably Applied Epic.
What we offer:

Excellent growth and advancement opportunities
Competitive pay based on experience
Health, vision, dental, and Employee Assistance Program
Paid time off to include holidays, PTO, sick leave, and bereavement
Profit Sharing
Continuing education opportunities
401K & Employer Matching
Employee discounts
Identity theft protection
Tuition Reimbursement
Paid Training Opportunities
Paid Parental Leave
Wellness Plan
Volunteer Opportunities

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