H&M Sales Advisor- Summit Fair

About the Role
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You will use your fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an exceptional customer experience.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on the sales floor

Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications – Who You Are

Passionate about fashion and everything we create in‑store.

Motivated by giving customers a great experience.

Communicative, creative and curious, motivated, flexible, decisive & action‑oriented.

Enjoy working in a collaborative and dynamic environment.

Have sales experience in a dynamic retail environment that you can apply to your role.

Experience in customer service in fashion, retail or other service‑related industries.

Benefits
All employees receive a staff discount card, usable on all H&M Group brands in stores and online, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, A&F. Graduated staff are also included in the H&M Incentive Program – HIP.

Job Information
Job Status:

Hourly, Non‑Exempt

EEOC Code:

SLS

Compensation:

Sales Associates Pay Rate $15.50 per hour**

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Disability Accommodation:

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use ‘Ask a Question.’

#J-18808-Ljbffr