Senior Account Executive - Eastern Region

Senior Account Executive - Eastern Region
Full Time Maplewood, NJ, US

13 days ago Requisition ID: 1063

Salary Range: $110,000.00 To $130,000.00 Annually

Job Title: Senior Account Executive - Eastern Region
Reports to: VP of Growth and Engagement
Direct Reports: Account Executives, Member Relations Specialists
Employment: Full-Time, Exempt

Company Summary
StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary
This position will serve as a Senior Account Executive responsible for overseeing multi-state operations and leading a team of Account Executives and Member Relations Specialists. The Senior Account Executive will have direct accountability for all key performance indicators (KPIs) across assigned markets, ensuring superior management of existing accounts, driving growth into new business, and developing team members to achieve organizational goals.

Essential Duties and Responsibilities
Leadership & Team Management

Lead, mentor, and develop a team of Account Executives and Member Relations Specialists across multiple state territories

Establish performance expectations, conduct regular performance reviews, and provide ongoing coaching and feedback to direct reports

Foster a collaborative team environment that promotes professional growth and accountability

Ensure adequate staffing, training, and resource allocation across assigned markets

Strategic Account Management

Act as a key leader on StationMD's Team with direct responsibility for delivery of StationMD's financial and strategic goals across multiple state markets

Manage strategic accounts through initial design, onboarding, client advocacy, and growth of programs and services, including assisting with challenging client requests or issue escalation and training when needed

Lead account management activities directed at achieving StationMD's sales, profitability, cash flow targets, and business goals for all accounts within assigned territories

Drive account management outcomes resulting in additional scope of service per client and strong renewal rates with higher Total Contract Value

KPI Ownership & Performance Management

Own and be accountable for all KPIs across assigned multi-state markets, including but not limited to:

Utilization rates

Waiver sign-up targets

Client retention and renewal rates

Revenue growth and Total Contract Value

Client satisfaction metrics

Team performance metrics

Develop and implement strategies to meet or exceed all market-specific KPIs

Create and maintain dashboards and reporting mechanisms to track performance across all territories

Provide regular KPI updates and strategic recommendations to VP of Growth and Engagement

Growth & Business Development

Strategically engage to increase waiver sign-ups for StationMD services across all assigned markets

Support designated new sales efforts by assisting in net new sales opportunities, partnering with the VP of Growth and Engagement on moving prospects along the sales pipeline

Support partnership sales activities, including connecting with StationMD's strategic partners and supporting the VP of Growth and Engagement

Utilize Salesforce for account management sales activities, business processes/workflows, standardized reports, scorecards, targeting, market analytics, prospecting, and ad-hoc reports

Cross-Functional Collaboration

Serve as a partner to Medical Team and Operations to maintain current contractual obligations and identify growth opportunities

Collaborate with team members to create and deliver client-facing reports that clearly identify contractually obligated goals, objectives, and value

Act as liaison to marketing to support StationMD's go-to-market activities, including development of use cases, white papers, demos, and reports

Actively support and promote the company's core values and objectives through all interactions

Up to 40% travel across assigned state territories

Qualifications
Education/Certification

Bachelor's Degree required; Master's preferred

At least 10 years of experience in sales and account management, with a minimum of 5 years in a leadership role managing teams

Experience in I/DD or healthcare industry strongly preferred

Qualifications/Requirements

Proven track record of leading and developing high-performing teams across multiple geographic regions

Demonstrated success in achieving and exceeding KPIs in a multi-market environment

Strong ability to identify needs of potential clients and offer company-based solutions to provide a positive ROI

Advanced proficiency in Microsoft Office Suite

Possess excellent analytical skills, problem-solving skills, and decision-making capabilities

Ability to work in a fast-paced environment, manage competing priorities, and meet tight deadlines

Expert-level working knowledge of the Salesforce platform, including implementation best practices, systems analysis procedures, project techniques, and practices

Possess excellent oral and written communication skills with the ability to present to executive-level stakeholders

Ability to read, interpret, and negotiate contract language

Desired characteristics: energetic, strategic thinker, relationship builder, outcome-driven, and strong leadership presence

HealthTech Partners, Inc. is an equal opportunity employer.

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