Program Manager

JOB SUMMARY

The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.
JOB DUTIES

Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
Manage daily intake and referral processes, local payroll processes, and Accounts Receivable processes to ensure positive business growth and development
Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Manage staff training and provide organizational leadership
Improve the economic standing of the program
Promote cohesiveness in the office environment
Manage day-to-day operations and client advocacy
Collaborate with stakeholders regarding delivery of services
Manage program score card, dashboard, and key performance indicators
Comfortable with public speaking
Manage compliance with applicable legal requirements, standards, policies, and procedures
Manage advanced reporting
Demonstrate effective problem-solving and decision-making skills
Manage complex service programs and special projects
Identify and implement process improvement efforts
Manage special projects including, but not limited to:

Annual review of policy and procedures
Annual review of standard operating procedures
Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow

Manage marketing of services to referral sources
Participate in, and assign, professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent company at stakeholder meetings, health fairs, and provider fairs
Manage deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Manage client enrollment, assessments, and supervisory visits
Manage the development of the service/support plan and budgets
Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
Manage payroll, authorization, and AR operations for the program
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS

Bachelor’s Degree in related field preferred
4 years leadership experience preferred
Combination of education and experience
Ability to work flexible and/or extended hours to meet the job requirements
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Flexible Spending Account
Employee Assistance Program
Pet Insurance
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

#J-18808-Ljbffr