Cash Operations Technician - Portage, WI

Overview
Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and Air/Vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Job Summary
Responsible for the cash operations of an ATM and AirVac machines along with first line maintenance responsibilities. Hours for this position: 4-10 hour shifts (Monday, Tuesday, Thursday, and Friday).

Essential Job Duties / Responsibilities

Provide cash and courier services to ATM and AirVac customers as required

Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits

Perform basic First Line Maintenance functions as needed such as clearing jams, rebooting machine, replenish receipt paper, running diagnostics, software updates, and escalation of issues to tech support for further follow up

Partner with the territory dispatcher to execute dispatch requests as scheduled and requested

Complete tasks as assigned by supervisor or applicable Cash Depot staff members

Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner

Perform administrative paperwork in a complete, accurate and timely manner

Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers

Assist other technicians and help train or perform ride along training, as needed

Must follow all security procedures and policies

Other Job Duties / Expectations

Maintain a professional image, both person and vehicle

Maintain inventory standards as required

Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products

Identify and recommend efficiency improvements

Operate as a team player

Performs other job-related duties as assigned

Flexible work schedule that could include 4 or 5 day work week

Work independently with minimal supervision

Requirements / Qualifications

High School Degree / GED

Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer

Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required

Ability to drive a vehicle over 50% of the shift

Ability to work in a safe manner when lifting and performing tasks associated with position

Experience in trouble shooting or electro mechanical work

Ability to follow the expectations set forth in the Field Service Handbook

Excellent communication skills, written/verbal with internal and external contacts

Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver

Ability to adapt to change in the workplace or assignment of duties

Physical Requirements
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Communication
While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.

Physical Demands
N (Not Applicable) – Activity is not applicable to this position. O (Occasionally) – Position requires this activity up to 33% of the time. F (Frequently) – Position requires this activity 33% - 66% of the time. C (Constantly) – Position requires this activity more than 66% of the time.

Lift/Carry and related weights are defined in the original job description as applicable.

Job Duties
Team Members will encounter various items while performing their job duties and may be required to lift such items as an essential function of this position:

Dispenser (part) — 34 lbs

Coin Bag — 40 lbs

Compressor — 40 lbs

High Security Base — 60 lbs

Coin Box — 60 lbs

Concrete Bag — 80 lbs

Dolly — 86 lbs

Top Compartment — 140 lbs

Vacuum Attachment — 310 lbs (with lifting equipment)

ATM Machines — 280–875 lbs (with lifting equipment)

Note: ATMs weighing over 875 lbs require two Field Service Technicians.

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - normal

Work Environment
This job operates in a traveling capacity within a van and will be exposed to weather conditions within the specific territory. It also involves work at customer locations (estimated 50% of shift). The role requires use of lifting equipment, hand tools, iPad and cell phone, etc. This is a full-time position.

Benefits

Generous Profit-Sharing Bonus — share in the company’s success

Competitive Medical, Dental & Vision coverage

Company-paid Life Insurance & Short-Term Disability

Paid Holidays and PTO

Medical Deductible Reimbursement & Wellness Benefit Programs

401(k) with Company Match

Other Notes
Cash Depot has reviewed this job description to ensure essential functions and basic duties are included. This document is not a contract of employment and may be changed by the company. Cash Depot reserves the right to change duties or assign tasks as deemed appropriate.

EEO / Accommodation
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.

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