AV & Collaboration Technologies Lead

Position Overview

AV & Collaboration Technologies Lead – Stamford, CT or NYC, NY. Reports to SVP, Service Delivery Department. Responsible for designing, implementing, and maintaining TKO’s video conferencing solutions ensuring seamless meeting experiences for executives and stakeholders.
Core Responsibilities

Design, implement, and maintain video conferencing solutions across TKO Group.
Manage and troubleshoot major conferencing platforms including Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and others.
Oversee video conferencing equipment such as Cisco, Poly, Teams Rooms, Zoom Rooms and related AV infrastructure.
Provide high‑touch support and training for C‑Suite and senior executives.
Develop and maintain documentation for all video conferencing systems, configurations, and processes.
Coordinate and execute AV system upgrades, installations and routine maintenance.
Monitor system health, proactively identify and resolve technical issues, and escalade as necessary.
Collaborate with IT and facilities teams on AV and conference projects and room optimizations.
Participate in evaluation and selection of new collaboration technologies and vendors.
Provide on‑call and escalation support for business‑critical meetings.
Qualifications

6+ years hands‑on AV support and installation experience.
Extensive experience with Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and similar platforms.
In‑depth knowledge of video‑conferencing hardware (Cisco, Poly, Teams Rooms, Zoom Rooms).
Proven ability to support senior executives with a customer‑focused, professional approach.
Strong written and verbal communication skills; able to explain technical concepts to non‑technical stakeholders.
Demonstrated troubleshooting skills for complex AV systems under pressure.
Experience with mobile device integration and collaboration tools is a plus.
Ability to prioritize tasks and manage multiple concurrent projects independently.
Strong customer service orientation and white‑glove support mindset.
Experience with meeting‑room scheduling, AV automation, and networked AV solutions preferred.
Relevant industry certifications (CTS, Microsoft, Cisco, Poly, AVIXA) preferred.
College diploma or university degree in Computer Science, Information Technology, or related field.
Occasional travel and on‑call escalation support required.
Knowledge, Skills, and Abilities

Strategic thinking and planning for future AV needs.
Advanced technical understanding of AV and video‑conferencing landscape.
Exceptional interpersonal, teamwork and communication abilities.
Project management skills – deliver AV projects on time and within budget.
Continuous improvement mindset – identify and implement process enhancements.
Ability to lift and transport moderately heavy AV equipment.
Compensation and Benefits

Hiring Rate Minimum: $75,000 annually. Hiring Rate Maximum: $100,000 annually. Benefits include health care, retirement, vacation, paid time off, and additional offerings as part of local competitive rewards packages.
Equal Opportunity Employer

WWE is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. WWE makes employment decisions based on merit and qualifications, without considering an employee or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws. WWE also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.

#J-18808-Ljbffr