Patient Communications Specialist — Evening/Weekend Shifts

Total Rewards
"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market‑competitive total rewards package that includes benefits, compensation, recognition and well‑being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an hourly position.

Overview
This job is located in Peoria, IL.

4 x 4 hour shifts (4:00 pm - 8:00 pm) every other weekend/holiday

2nd shift—16 hours a week

Position Summary
The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out‑of‑hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications
Required Qualifications

High School/GED education

1 year of customer service experience

Excellent interpersonal and communication skills

Solid computer skills, including proficiency with Microsoft software

Strong analytical and problem‑solving skills, with the ability to be detail oriented

Preferred Qualifications

1 year of clerical work experience

Experience in telephone or switchboard operations

1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.

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