ADA Assessment Operations Manager

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
The Manager, Operations will oversee the daily operations of a high volume Assessment Center, providing expertise and administrative support to the ADA Assessments Center staff, ensuring production, quality and contract standards are met.
Location: MTA Assessments – Baltimore, MD.
Responsibilities

Provide day-to-day guidance for direct reports.
Lead location leadership with correspondence, assistance and feedback for departmental strategic planning sessions and for the development of new/revised procedures.
Assist location leadership with compiling department metrics.
Oversee the completion of contract and location required daily, monthly, and quarterly reports.
Ensure effective processes are in place in collaboration with internal and external partners, in line with Corporate processes and goals.
Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork.
Meet the Assessment Center’s financial objectives by estimating requirements, preparing an annual budget and analyzing variances.
Manage data by identifying and ensuring compliance with process for changing key data.
Ensure all program contractual requirements are performed accurately and consistently for ongoing compliance.
Ensure all required reports and assignments are submitted timely and accurately.
Monitor upcoming workload and recommend course of action necessary to meet demands.
Assist departments in ensuring all team members follow MTM’s documented policies.
Drive accountability on process improvements to reduce complaints and maximize operational efficiencies.
Oversee team staffing levels and partner with People & Culture to support recruitment efforts, as needed.
Provide support on special projects, as needed.
Qualifications

Associate’s degree in social services, rehabilitation, healthcare, or a similar field.
At least 3 years of experience in ADA Certification Program Management (or equivalent).
Experience coaching, mentoring and fostering a positive work environment.
Experience planning, managing, and implementing ADA training programs.
Experience communicating in a digital setting with all levels of employees.
Experience with recruiting, hiring and discipline management.
Experience providing customer service to individuals with disabilities.
Skills

Strong leadership, mentoring and coaching skills.
Familiarity with ADA regulations and disability sensitivity issues.
Knowledge of data and administrative management best practices.
Tech savvy with the ability to troubleshoot technical issues while navigating multiple systems.
Strong analytical and strategic planning skills.
Strong presentation skills; can speak across various forums and communicate to all levels of employees.
Strong organizational skills.
Ability to motivate and supervise people toward high productivity.
Ability to identify and implement strategic administrative support systems.
Ability to acquire and maintain knowledge of MTM protocols and personnel policies.
High degree of accuracy, confidentiality, and ability to work in a fast-paced environment.
Ability to identify customer needs and circumstances.
Excellent communication skills, including navigating video technology.
Proficient computer skills including Microsoft Outlook, Word, Excel, and other databases.
Ability to handle multiple tasks and situations in a fast-paced environment.
Benefits

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary

Min: $65,440 annually – Max: $87,000 annually. Salary range based on national market data and may vary by location.
Equal Opportunity Employer

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need accommodations, please contact MTM’s People & Culture.

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