Trademark Customer Experience Specialist

Job Opportunity

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year.
This amazing opportunity is the ideal next career step for you if:
You are passionate about leading customer experience projects to solve problems and improve processes using a human-centered design approach.
You are eager to collaborate with internal and external stakeholders using human-centered design facilitation methods and practices (e.g., interviews, workshops, interactive sessions) to build buy-in and gather customer experience insights.
You are excited to provide support to the Customer Experience (CX) Administrator by engaging agency's internal organization to improve the understanding of customer needs and drive customer-focused business decisions.
You are able to participate in the designs of internal programs and services to achieve a positive customer experience.
You are motivated to incorporate the voice of the customer across internal initiatives to create a persistent focus on the customer in all actions the agency undertakes, including service delivery, product design, communications, training, and events.