Bilingual Electrical Tech & Lighting Support Specialist

Customer Technical Support Advisor - Hanover Park

Application Deadline:

30 June 2026
Department:

Customer Experience
Employment Type:

Full Time
Location:

Chicago USA
Compensation:

$40,000 - $50,000 / year

Description

Role:

Technical Support Advisor

Location:

Chicago, Illinois, Hanover Park

Salary:

Up to $50,000 + Annual Company Bonus

The company

Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room.

We’ve grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.

The role

We’re looking for a Product Technical Support Advisor with an electrical background to join our growing US team. You’ll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switches, outlets, hardware and lighting ranges.

You’ll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston’s high standards of craftsmanship, precision, and service.
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Key Responsibilities

Your responsibilities

Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting
Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions
Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting
Offer technical guidance and support to the wider customer service team
Handle customer enquiries by telephone and email
Identify recurring technical questions and suggest updates for FAQs on Corston.us
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Skills, Knowledge and Expertise

Your skills, qualities and experience

Fluent Spanish and English
Minimum 1-year electrical work, installation, or technical customer service within electrical products / industry
Excellent in-person and telephone skills
Excellent presentation, verbal and written skills
Thrives in face-paced environment
The ability to build strong relationships
Highly task and KPI driven

Benefits

What you can expect from us

High energy working environment, recognition and career growth opportunities
Annual company-based bonus and salary review
26 days off (15 PTO + 11 paid holidays)
401k plan with 3% match
Health insurance benefit ($500 per month)
Mobile phone allowance $40

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