Head of IT & Tech Operations - Retail & E‑commerce

Join a fast-growing retail and e-commerce organization where technology is at the center of scaling operations, supporting high-volume environments, and improving the employee and customer experience across multiple locations. This is an opportunity to build and standardize IT operations from the ground up while partnering closely with executive leadership in a highly visible role.
Director of IT / Head of Technology Operations Benefits and Compensation:
Competitive base salary ranging from $120K to $140K
Hybrid work environment with in-office collaboration Tuesday through Thursday
Relocation assistance available on a case-by-case basis
Comprehensive benefits package currently being enhanced by the organization
Opportunity to help shape technology infrastructure during a major growth phase
High-visibility role working directly with executive leadership
Career growth potential within a rapidly expanding organization
Collaborative, team-oriented culture with startup energy and momentum
Director of IT / Head of Technology Operations Requirements & Qualifications:
7+ years of experience in IT operations, infrastructure, or technology operations leadership
Strong background supporting high-volume retail, e-commerce, big-box retail, or multi-location environments
Hands-on experience with:

Google Workspace administration
Identity and access management
MDM and endpoint management
POS systems and store technology support
Helpdesk operations and IT support workflows
MSP/vendor management
Endpoint security and device lifecycle management

Experience building and standardizing IT processes, onboarding/offboarding workflows, and infrastructure playbooks
Ability to manage multiple priorities in a fast-paced, growth-oriented environment
Strong troubleshooting, operational, and organizational skills
Comfortable being both strategic and hands-on with day-to-day IT execution
Experience supporting networking, Wi-Fi, hardware deployment, and user access management across multiple locations
Strong communication skills with the ability to partner cross-functionally with Operations, Finance, HR, and Leadership teams
Ability to support store openings, infrastructure consistency, and operational scalability
Leadership style that is collaborative, accountable, and execution-focused
Director of IT / Head of Technology Operations Preferred Background & Skills:
Experience working within startup or high-growth environments
Background supporting retail expansion and multi-site infrastructure deployments
Exposure to cybersecurity best practices and security governance execution
Experience supporting business continuity and disaster recovery initiatives
Familiarity with SaaS vendor management, telecom providers, and outsourced IT services
Experience creating scalable operational documentation and technology standards
Candidates stepping into their first Director-level role from a strong IT Manager background may also be considered
Retail technology experience involving POS, networking, security systems, and operational support strongly preferred
JOB ID : 175750#post Rogers Hornsby

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