Loyalty Club Director: Growth, Engagement & Rewards

POSITION SUMMARY: The Players Club Manager leads the casino’s loyalty and rewards program, ensuring members receive exceptional service while maintaining compliance with tribal, state, and federal gaming regulations. This role combines guest engagement, marketing strategy, and operational oversight to drive membership growth and enhance player satisfaction.Key Responsibilities:Oversees daily operations of the Players Club, including enrollment, promotions and reward redemptionSupervise, train, and schedule Players Club staff to deliver consistent, high quality guest serviceCollaborate with marketing and casino leadership to design promotions and events to increase player retention.Monitor program performance, analyze membership data, and prepare reports on trends and promotional effectiveness.Ensure compliance with all applicable gaming regulations and internal controlsResolve escalate guest concerns with professionalism and efficiencyMaintain accurate records and safeguard sensitive customer informationJOB PREREQUISITES:Above average oral communication skillsExcellent customer serviceProblem solving capabilityHigh capacity for learningThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.QUALIFICATIONS GED or High School Diploma. Minimum 3 years of supervisory experience in casino operations or hospitality. Strong leadership, organizational, and communication skills. Knowledge of casino loyalty programs. Ability to work flexible hours, including evenings, weekends, and holidays. Proficiency in Microsoft Office. Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.PHYSICAL REQUIREMENTS: Ability to stand/walk for extended periods. Ability to lift/carry 20lbs. Ability to bend, reach, move quickly. Ability to work in casino environment (noise, smoke, lights) Maintain an alcohol/drug free workplace.
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