Luxury Boutique Director: Lead Exceptional Service & Sales

Summary
The Boutique Director leads the Westfield UTC boutique, serving as the brand ambassador and ultimate leader on site. This role focuses on developing boutique leadership, delivering elevated client experiences, and driving business performance against sales and operational targets. The Director will represent the brand in the market and foster a collaborative, inclusive team culture.

Responsibilities

Coach and develop boutique staff and leaders to deliver exceptional client service and achieve business goals

Drive sales performance through strategic planning, KPI monitoring, and continuous improvement

Represent the boutique in the market through community engagement, partnerships, and events

Ensure boutique image, operational standards, and client experience are consistently upheld

Requirements

Minimum 7 years of related experience in luxury retail or boutique management

Bachelor’s degree preferred

Ability to lift 15 lbs and perform in-store managerial duties

Flexible schedule with availability for late nights, weekends, and some holidays

Excellent communication skills, passion for the brand, and customer‑focused leadership; foreign language skills preferred

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