Sr. Duck Creek Content Developer

Job Title: Sr. Duck Creek Content Developer
Location
Cleveland, OH

Required Skills

Duck Creek Author

Manuscript

Duck Creek Policy

Billing & Claims

Forms

Rating

Duck Creek Configuration

Commercial Lines Insurance

P&C Insurance

Environment Management

Release Management

CI/CD

API Integrations

Agile

Scrum

SDLC

Root Cause Analysis (RCA)

Performance Tuning

Deployment Support

Configuration Migration

Application Support

DevOps

Cloud Technologies

Playwright (Nice to Have)

Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field with

12-15+ years of overall experience.

Strong hands-on experience in Duck Creek solution development across Author, Manuscript, Forms, Rating, and Policy modules.

Proven expertise in

Duck Creek Policy, Billing, and Claims implementations within Property & Casualty (P&C) Insurance, preferably Commercial Lines.

Experience

leading Duck Creek transformation, modernization, or migration initiatives in enterprise environments.

Strong understanding of

Duck Creek architecture, configuration, integrations, workflows, and deployment processes.

Hands-on experience debugging complex Duck Creek issues involving APIs, integrations, data flows, logs, and performance bottlenecks.

Experience with

environment setup, installation, configuration, and support across multiple Duck Creek environments.

Strong knowledge of

SDLC best practices including code reviews, design reviews, defect management, and release governance.

Experience

supporting SIT, UAT, production deployments, smoke testing, and post-production stabilization activities.

Hands-on experience with CI/CD pipelines, DevOps practices, automated deployments, and configuration migration processes .

Experience working with cloud-based Duck Creek implementations is highly preferred.

Familiarity with

automation frameworks and testing tools such as Playwright is a plus.

Strong understanding of

enterprise integration patterns, APIs, microservices, and scalable application architectures.

Experience collaborating with Business, QA/UAT, Architecture, Infrastructure, and cross-functional delivery teams.

Excellent communication, stakeholder management, mentoring, and technical leadership skills.

Experience working in large-scale enterprise modernization and digital transformation programs is highly preferred.

Key Responsibilities

Design, configure, and develop scalable Duck Creek solutions across Author, Manuscript, Forms, Rating, and Policy modules.

Lead technical design discussions, code reviews, and architecture alignment activities across Duck Creek development teams.

Provide technical leadership and mentorship to developers and support teams on Duck Creek best practices and enterprise standards.

Troubleshoot and resolve complex issues involving Duck Creek configurations, integrations, APIs, workflows, logs, and performance optimization.

Support installation, configuration, maintenance, and administration of Duck Creek applications and environments.

Coordinate environment readiness, deployment execution, release activities, and configuration migrations across development, QA, and production environments.

Collaborate with Business Analysts, Product Owners, QA, Architecture, and Infrastructure teams to deliver scalable insurance technology solutions.

Validate technical specifications and ensure traceability throughout the SDLC lifecycle.

Develop and review testing scope, SIT/UAT support plans, defect triage processes, and deployment validation activities.

Contribute to CI/CD automation initiatives, DevOps process improvements, and deployment optimization strategies.

Execute smoke testing, release validation, and post-deployment verification activities to ensure production stability.

Monitor application health, environment performance, and proactively identify risks, bottlenecks, and remediation strategies.

Participate in root cause analysis (RCA) efforts and implement corrective and preventive actions for recurring issues.

Prepare and maintain technical documentation including environmental topology diagrams, deployment runbooks, support procedures, and operational guidelines.

Support onboarding, production rollouts, cutovers, and major environment transformation initiatives.

Ensure adherence to enterprise engineering standards, security policies, quality controls, and release management processes.

Drive continuous improvement initiatives focused on operational efficiency, deployment reliability, automation, and technical excellence.

Promote Agile/Scrum best practices, knowledge-sharing sessions, and continuous learning across delivery teams.

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