The Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer
You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences.
What You Will Do
Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources.
Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education.
Apply instructional design best practices to create learning content that is both effective and engaging.
Collaborate with the Customer Enablement & Onboarding team to ensure content aligns with customer onboarding initiatives and product updates.
Publish and manage content within the LMS/Academy platform, ensuring all assets are tagged, discoverable, and tracked for engagement (academy.credly.com).
Monitor performance metrics (content completion, customer feedback, learning assessments) and optimize content based on data insights.
Maintain a content refresh cycle to ensure all customer resources remain accurate and relevant.
Ensure all content meets accessibility, localization, and brand guidelines.
What Will Set You Up For Success
4+ years of experience in Instructional Design, Learning Experience Design, or Digital Content Production.
Demonstrated ability to design end-to-end learning experiences and multimedia content.
Proficiency with e-learning authoring tools and video production software (Camtasia, Adobe Premiere, Canva, etc).
Familiarity with LMS platforms and learning analytics.
Strong communication skills, with the ability to simplify technical information for a customer audience.
Portfolio of training content or digital assets showcasing creativity and instructional clarity.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $110,000 - $115,000
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through March 4, 2026. This window may be extended depending on business needs.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Learning Subject Matter Experts
Job Family:
LEARNING & CONTENT_DEVELOPMENT
Organization:
Enterprise Learning & Skills
Schedule:
FULL_TIME
Workplace Type:
(Not specified)
Req ID:
22464
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Lead Specialist, Customer Content Developer
Pearson · Augusta, ME, USA ·
- Pay:
- $110,000-$115,000/yr
- Job type:
- Full Time
About Pearson
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.
Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
The following equipment will be provided to you by the company as a full-time employee:
- Laptop and phone
- Headset
The following equipment will need to be provided by you, as the employee, when working from home:
- 2nd monitor (required)
- Mouse (required)
- Keyboard (required)