Senior Staff Technical Writer

Senior Staff Technical Writer – Boston Dynamics

As a Senior Staff Technical Writer, you’ll support the Customer Learning & Development (CL&D) team’s strategic goals around empowering internal and external customers in using Boston Dynamics’ products. You’ll report to the Manager of Documentation Systems, collaborate closely with subject matter experts, and play a key role in supporting our customer-facing Support Center.
Responsibilities

Rapidly develop and implement technical documentation.
Support learning and design efforts to improve our service and support products.
Design, develop, and support safety and compliance standards for operators.
Utilize AI strategically, safely, and appropriately to support content development and simple coding tasks when needed.
Enable stakeholders to contribute and share their knowledge, facilitate transfer to our doc build systems.
Ensure that documentation related to our features stays up to date.
Leverage understanding of SEO, topic‑based doc standards, and user experience to properly design content for efficient search and navigation.
Implement appropriate doc transformation technologies, integrating them with existing systems.
Manage multiple projects simultaneously, collaborating with team members as needed.
Qualifications

Bachelor's degree in Engineering, Science, Technical Writing, or other related fields.
Demonstrated experience using programmatic technical markup languages (Markdown, HTML, XML).
Experience with configuring and maintaining doc publishing pipelines.
Experience with technical user manuals for hardware and software based products.
Ability to communicate complex technical matters to various audiences, including non‑technical and first‑time users.
Strong interest in designing content models to provide consistent pattern recognition.
Strong organization, project management, and communication skills.
Nice to Have

Experience with Docusaurus or other Markdown to HTML libraries.
Proficiency in DITA XML, Standard HTML and CSS development.
Experience with Git or other change management tools.
Experience with Agile workflows and Jira project management.
Experience supporting documentation designed for localization.
Experience with CRM platforms.
Salary and Eligibility

The base pay range for this position is between $117,000 – $145,000. Base pay will depend on multiple individualized factors including, but not limited to, internal equity, job‑related knowledge, skills and experience. This range represents a good‑faith estimate of compensation at the time of posting.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

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