CRM Specialist (ED-200) (3131)

Job Purpose
Daily support and development of all activities in Zoho One (i.e. Zoho CRM, Zoho Desk, Zoho Sales IQ, etc.). Work with all departments within Operations, Business Services and Marketing to provide coordination of all ongoing projects.

Duties and Responsibilities

Support Marketing, Sales, and Operations objectives across all Engine Division regions.

Manage user accounts, security roles, field-level permissions, and core configurations.

Develop training materials and lead onboarding for CRM and Suite applications.

Design and maintain reports and dashboards to provide visibility into key business metrics.

Troubleshoot system issues and provide direct, high-level assistance to Zoho users.

Recommend and implement CRM enhancements to bridge the gap between technology and end-user needs.

Effectively communicate system updates and requirements across all integrated technology platforms.

Qualifications

High School Diploma or GED

Proficient in Windows-based environment (Outlook, Word, Excel, Access, Power Point, etc.)

2+ years of experience in CRM (Salesforce, MS Dynamics, Zoho One)

Demonstrated working and understanding of CRM software with the ability to administer the following:

High degree of detail orientation to identify and troubleshoot system issues

Excellent organization, attention to detail, and ability to execute on multiple tasks

Knowledge, Skills, and Abilities

Must have ability to build and maintain good client relationships

Must have excellent speaking, writing, and editing skills

Must have strong organizational skills

Must display good collaborating and interpersonal skills

Detail oriented, good problem-solving skills, strong organizational skills.

Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

WPI es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades que opera.

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