Account Manager

Job DescriptionJob DescriptionAn Account Sales & Service Manager serves as the primary point of contact between the company and its clients, ensuring that customers receive exceptional service and support. You will manage client relationships, address their needs, and work to resolve any issues that arise. This person works extensively in food & beverage processing plants, collaborating with internal teams to deliver solutions that meet client expectations and drive satisfaction. You'll also track account performance and identify opportunities for growth to enhance overall client experience. You will work with our Southern California team to help with existing customers while being encouraged to bring in new accounts from your network and industry experience.Compensation:$82,000 - $90,000Responsibilities:Engage with internal teams to coordinate actions that support client objectivesReview client data and share insights on account performanceUncover possibilities for process refinement and implement standard practicesDirect client account management to achieve satisfaction and retentionWork directly with new contacts in the field to help develop new and future business for yourself and the local team.Learn on the job and externally about key elements of Food Safety and Compliance.Qualifications:Proven track record of managing numerous accounts and consistently reaching objectivesOver five years in account management within a relevant sectorExperience with CRM platforms and relationship management tools is advantageousCompletion of a degree in Business, Marketing, or a related fieldAbility to negotiate and communicate clearly and effectivelyAbout CompanyCommitted to Food & Beverage SafetyShepard Bros. has been much more than a go-to source for food and beverage safety. We are a community of elite professionals who are committed to quality in every aspect of our work. Our industry-defining products have inspired our customers to continually work with us, and our consistent growth has allowed us to partner with the next generation of food and beverage manufacturers.