Prosource Wholesale is hiring: Lead Technician (audio video) in Centennial

Lead Technician

A kick-ass Lead Technician is what we are looking for. We are located in Denver Metro, specifically Centennial, CO. You will report to Dan Lowitz, Technical Director. We specialize in the installation of sophisticated home automation systems. We are dedicated to providing the best user experience and performance, providing our customers with a wide selection of products and solutions. Weak points in our solutions? You won't find them. Our home automation systems work symbiotically to provide customized and user-friendly designs that are easy to modify and upgrade to stay relevant. We're looking for someone whose commitment to an exceptional customer experience is unmatched.
As the Lead Technician at our company, you'll spend your time working in homes and businesses to install and integrate the latest in A/V and automation technology.
Here's how a typical week might look:
On Monday, you might find yourself pulling wire while showing a new technician the ropes at a home under construction;
On Tuesday, you may be reviewing a proposal to ensure the necessary equipment is accounted for;
On Thursday, you may walk a client through their new home, educating them on their new integrated system;
You may end your week on Friday by putting the finishing touches on a dedicated theater room.
You'll spend most of your time onsite as the lead service technician. This includes acting as the lead on system configuration and programming, walking clients through newly installed systems, and overseeing other onsite technicians. On other days you'll work on serving existing clients to ensure their equipment is working smoothly. We expect you to stay up on the latest trends in the home technology industry. If we're lucky, your daily work will be planned and structured. However, priorities can shift at a moment's notice. Therefore, you must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issues. Client service is sacred at our company, so it is of the utmost importance that you be willing and able to serve as a helping hand to our clients in their moment of need.
Works with other installers and independently, in the completion of installs and service calls. Responsible for the timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.
Requires excellent communication skills
Self-motivated, task-driven, and able to apply "best practices" theory
Strong problem-solving skills
Ability to use hand and power tools
Complete audio/video installs and setup
Basic networking/data installation and setup
Basic programming of QAV systems
Basic understanding of security system programming and design
Demonstrate an understanding of QAV systems
Demonstrate understanding of multi-room systems and setup
Advanced troubleshooting of QAV systems
CEDIA ESTII or better certification (or obtain within 6 months of hire)
Completion of Alarm.com Academy (or obtain within 6 months of hire)
Completion of ProSource University within the first year of employment
Strong verbal and written communication skills
Highly detailed, organized, and multitask driven
Ability to work on rotating "on-call" service schedule
Competent skills in desktop and mobile computing
Patient and friendly personality at all times
Resourceful and willing to patiently work through challenging situations
Ambition to strive for 100% client satisfaction at all times
Ability to lift 50-70lbs
Clean driving record and background check (required for DCJS certification)
Minimum of 5 years of experience in the A/V field or related industry
Compensation will be commensurate with skills and experience
Paid time off
A fantastic team you'll soon call family
Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every team member puts client service first and foremost.
Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
Do you believe there's always room for improvement? We are always in pursuit of perfection regarding the client experience.
Are you frequently putting yourself in others' shoes? We believe empathy and understanding are critical to all phases of the client relationship.
Do you pick up the ball that someone else may have dropped? Again, we're looking for people that own the company goals beyond just doing their job.
Are you OK with making a mistake? We are, too, as long as we learn from them and don't repeat them.
Health
Dental
Vision
401K with Company Match
Employee Discount
Monday to Friday, 8-hour shift. Centennial, CO: Reliably commute or plan to relocate before starting work (Required)
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Compensation: $60,000.00 - $80,000.00 per year
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more. According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration
Opportunity for Growth
If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!
Gain In-Demand Skills
As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.