Field Service Representative

Overview

This is a hands-on, field-based IT support role supporting multiple sites across the Treasure Valley. If you enjoy solving real-world technical problems, working directly with end users, and being on the move rather than behind a desk, this opportunity offers strong visibility and fast hiring timelines.
End User Computing Specialist (Field-Based IT Support)

(Location: Treasure Valley, travel required). Mileage reimbursement will be provided. Employment Type: Contract (W2).
What You’ll Do

Provide Tier 2 support for end-user computing issues across desktop, telecom, and network environments
Troubleshoot hardware, software, and connectivity issues both remotely and onsite
Perform maintenance, upgrades, and installations for IT equipment and infrastructure
Respond to escalated issues, diagnose root causes, and implement effective solutions
Collaborate with engineering, systems, and infrastructure teams to resolve complex problems
Document all support activity accurately within ticketing systems
Recommend improvements to reduce recurring technical issues and enhance user experience
What You Bring

1+ year of hands-on IT support experience (desktop, helpdesk, or field services)
Working knowledge of hardware, operating systems, networking basics, and troubleshooting methodologies
Strong communication skills with a customer-first mindset
Ability to work independently in a fast-paced, multi-site environment
Valid driver’s license and reliable personal vehicle (mileage reimbursed)
Additional Details

Travel required across multiple locations within the Treasure Valley
Occasional overnight travel may be needed
Fast interview process: single onsite panel

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