Communications Specialist. Job in North Charleston LilyLifestyle Jobs

Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.

ESSENTIAL FUNCTIONS/DUTIES

Call Processing: Process emergency and non-emergency requests; Identify and notify appropriate resources.

Flight Following: Actively monitor aircraft while in flight; Enter 15‑minute position reports into the CAD system.

Documentation: Document all flight‑related information into CAD system; Place aircraft out of service and in service as necessary.

OCS / Risk Mitigation: Actively check the general weather impression for assigned region; Monitor aircraft for any in‑flight emergencies; Review and acknowledge all 1/2/3 RA submissions.

Team Coordination: Keep partners abreast of pod activity; Coordinate with Tier I OCS / Supervisor / Medlink as necessary; Complete daily Shift Summary; Perform other duties as assigned.

QUALIFICATIONS

Experience: Prior Communications Center experience helpful but not required; Previous clerical, administrative, or general office experience preferred; Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc.) preferred.

Education: High School Diploma, GED, or Equivalent; CPR Certification; Licensed EMD preferred; NAACS required within 12 months of employment.

Skills: Detail oriented; Ability to multi‑task; Ability to function in a fast‑paced, at times high‑stress, work environment; Ability to have situational awareness with numerous units and situations; Computer literate; Credentials/Licenses: N/A.

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:

Must be able to perform job duties in a fast‑paced environment.

Frequently required to sit for long periods of time.

Vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.

Reaching: Extending hand(s) and arm(s) in any direction.

Talking: Expressing or exchanging ideas by means of the spoken word; detailed or important spoken instructions must be conveyed accurately, loudly, or quickly.

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.

Physical Demands: N/A

Mental Requirements:

Attention divided between issues requiring multi‑tasking.

Able to supervise, train and lead other employees.

Deal with emergency and time‑sensitive situation on an ongoing basis.

Able to perform under circumstances of emotional stress.

Ability to make quick and accurate critical decisions.

Copying: transcribing, entering, or posting data.

Comparing: judging readily observable functional, structural, or compositional characteristics.

Compiling: gathering, collating, or classifying information.

Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

Analyzing: examining and evaluating data; presenting alternative actions in relation to the evaluation is frequently involved.

Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; may include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

REPORTING RELATIONSHIPS
Reports to: Communications Supervisor and Communications Manager.
Interrelationships: Communications Center‑Communicators, Supervisors, and Director; Clinicians.

EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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