Senior Director, Artist & Label Services

Responsibilities

Serve as the senior strategic lead across a portfolio of artists, owning the long‑term direction of their merchandise and D2C businesses. Shape merch & D2C strategies that align with the artist’s creative vision to deliver strong commercial results across both merch and music.
Develop and guide rolling 12‑month calendar plans across all channels, including D2C, tour & VIP, retail, and licensing initiatives, working closely with the artist team, label marketing and creative.
Inspire artist and label teams through clear storytelling and compelling strategy presentations, as well as in all wider planning discussions.
Lead development and presentation of major artist proposals, calendar plans, strategic initiatives, and go‑to‑market initiatives, ensuring buy‑in from artists and label stakeholders.
Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals, proactively identifying opportunities to optimize performance.
Lead Artist & Label Business Reviews, presenting insights, growth opportunities, and long‑term strategic recommendations.
Manage artist and label feedback across all initiatives and oversee business and product approvals.
Serve as a collaborative, trusted leader within the organization, mentoring other account managers and partnering closely with partners across Famehouse.
Qualifications

10+ years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise.
Demonstrated success managing high‑profile artist relationships and complex campaigns.
Exceptional understanding of the label, artist, and merchandise ecosystem, ideally with prior label‑side, artist commerce, or D2C experience.
A passion for the music & culture of Capitol’s roster is a must.
Candidates bring dedication in serving the artist community and delivering exceptional experiences for their fans.
Deep expertise in D2C commerce, merchandise strategy, and fan engagement.
Exceptional communicator and presenter with strong experience leading discussions with artist management and senior label leaders.
Strong cultural fluency and creative instincts aligned with artist brands.
Proven collaborator and team leader with a reputation for positivity and trust across teams.
Highly organized and capable of leading multiple complex artist businesses simultaneously.
Passion for music, fan culture, and building artist‑to‑fan businesses.
Commitment to teamwork and respect for every function; willingness to set personal ego aside for the good of the team and delivering for our artists and partners.
Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out‑patient in‑network mental health services
Fertility coverage for eligible medical plan participants
Well‑being reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3‑weeks PTO for non‑exempt employees
2‑weeks paid Winter Break
10 Company Holidays (including Juneteenth and Well‑Being Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Compensation

Job Category: eCommerce. Salary Range: $103,500–$150,000.
Legal and E‑Verify

Universal Music Group is an Equal Opportunity Employer. We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E‑Verify in California and NewYork, and cannot support employment of candidates whose employer must enroll in E‑Verify, for example candidates on STEM‑OPT.
E‑Verify Participation Poster: English / Spanish. E‑Verify Right to Work Poster: English|Spanish.

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