Sales Experience Manager Miami Design District

Richemont, a leader in the luxury sector, offers opportunities across its maisons specializing in jewelry, watches, and accessories.
Responsibilities

Lead business development for the boutique by creating and cultivating client relationships through all interactions.
Drive sales and the care service team to consistently achieve or exceed sales targets and KPIs.
Master the knowledge of the boutique business and assess local market opportunities to implement proactive and effective sales strategies.
Implement client strategies to develop genuine relationships and increase business opportunities.
Partner with boutique leadership and team on CRM efforts such as client outreach, data capture, and repurchase rate, and collaborate with the sales team to meet store objectives.
Lead and promote networking activities for the boutique team.
Serve as point of contact for visiting stylists and press photo shoots in partnership with the PR team.
Develop prestige partnership strategies to increase prestige sales and further develop the VIP client strategy.
Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions are provided.
Partner with boutique management, regional, and corporate partners to determine, communicate, and monitor individual and team KPIs.
Collaborate with corporate departments (Retail, merchandising, marketing, etc.) to communicate key messages, business opportunities, and needs.
Lead and/or delegate boutique projects (daily/weekly/monthly/yearly inventories, audit preparation, etc.).
Partner with Operations Manager to ensure fluid operations and support boutique controllable operating expenses monitoring, analysis, and action plans.
Prepare regular sales reports and analysis, including monthly reports that provide qualitative analysis for business development.
Participate in daily setup and breakdown of the boutique for opening and closing as needed.
Team Development & Management

Motivate and support boutique staff.
Conduct team meetings to communicate strategic brand initiatives.
Ensure staff are aware of Maison strategies, boutique targets, client experience best practices, competitive landscape, and industry news.
Educate and inspire the team with Maison knowledge, local/global competitive landscape, and industry news.
Perform administrative and HR tasks, including commission accuracy checks, scheduling, payroll, and overtime management.
Recruit and maintain a talent pipeline.
Identify training and coaching opportunities for the sales team.
Partner with boutique management and corporate partners (Retail Coaches and L&D) to elaborate and implement coaching and training plans.
Lead performance management through scheduled individual meetings and biannual performance reviews.
Assess potential and propose development opportunities in partnership with boutique management, HR, and career committees.
Uphold Cartier standards as a Maison Ambassador, projecting an approachable and professional image.
Qualifications and Experience

Bachelor’s degree in a business‑related field is a plus.
8–10 years of management experience, especially in luxury retail or hospitality.
Required experience managing direct reports.
Must be available to work retail hours (including weekends) and travel for training, client events, etc.
Previous experience with SAP is preferred.
Strong leadership skills.
Excellent analytical, organizational, and interpersonal communication skills.
Enthusiastic approach with clients and colleagues.
Entrepreneurial spirit to develop their own business and build long‑lasting client relationships.
Creativity in developing new ways to motivate and grow the team.
Collaborative approach with a can‑do attitude.
Strong understanding of client service needs and priorities (internal and external).
Strong attention to detail and ability to handle multiple tasks simultaneously and with precision.
Ability to work in a fast‑paced, evolving environment.
Intellectual curiosity and passion for learning.
Benefits

Medical, dental, and vision programs.
Health savings and flexible spending accounts.
Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
Paid time off, wellness reimbursement benefit, and employee assistance program.
Volunteer days off to support local community initiatives.
Salary

$125,000 to $140,000 (negotiated based on skills and experience).

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