Customer Support Operations Manager

Learn, share, create.
Build something that matters.

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Three little words sum up one big mission: Keep Commerce Human.

Etsy is the global marketplace for unique and creative goods. We connect creative entrepreneurs from nearly every country around the world with buyers shopping for something special.
Economic, Social, and
Environmental Impact

From advocating for public policy to being carbon neutral, you can read about all of our initiatives .
Tackle unique problems alongside talented coworkers and teams. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. See your work make a true difference in people's lives.
These guiding principles inspire every Etsy employee. They're how we show up every day to make the best work possible.
All of our locations are environmentally friendly, exceptionally cozy, and showcase items made by Etsy sellers. We've continued to invest in our physical spaces, to optimize for collaboration and connection in a hybrid model.
Etsy prioritizes hiring to our Office Hubs in Brooklyn, Mexico City and Dublin. We strongly believe in the importance of human connection to drive forward Etsy’s strategy and mission. We find value in bringing people together for moments of gathering that are easy frequent.Learn more about Etsy’s work modes here .
Time to talk benefits.

We believe the best work comes from happy employees.
Here are just a few of the professional and personal perks you'll experience at Etsy.
Interested to learn more? Explore our comprehensive global benefits .
Wealth

Equity (offers vary by country)
401K matching/Pension contributions
Competitive salary
Performance bonuses
Family

Paid parental leave for all genders
Adoption and family planning
Back-up care
Community

Volunteer time off
Donation matching
Employee resource groups
Global virtual events
If, due to a disability, you need an accommodation to complete the application, please let us know by sending an email with your name, the role to which you would like to apply and the type of support you will need to complete the application. You can reach us at accommodations@etsy.com and should expect to hear back from us within 2 business days. However, non-disability related requests, such as following up on an application, will not receive a response.
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Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whe...
Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whe...
Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whe...
Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whe...

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