Client Services Director – Lead People. Solve Challenges. Create Impact and Legacy
Location: Havertown, PA (On-Site Only)
Employment Type: Full-Time, Exempt
Turn Challenges Into Opportunities—With People at the Center
At Visiting Angels, we know great care doesn’t happen by accident—it’s the result of strong leadership, thoughtful problem-solving, and a team that feels supported and inspired. As one of the nation’s most trusted names in non-medical home care, we’re searching for a Client Services Director who thrives on managing people, building relationships, and untangling complex situations with empathy and precision.
This role isn’t just about running operations—it’s about leading people through puzzles every day. From coordinating hundreds of moving parts to guiding families through tough decisions, you’ll be the steady hand and clear mind that keeps everything (and everyone) working toward the same mission: dignified, high-quality care for seniors.
This role is for those who aspire to grow to bigger and better things—both in term of career and compensation .
This is a fully in-office role based in Havertown, PA.
Who You Are:
A people-focused leader who brings out the best in others.
Experienced in managing service or care teams in healthcare, home care, senior living, or hospitality.
Energized by complexity—you love breaking big problems into smaller pieces and finding solutions that work.
Equally skilled at building strong client relationships and holding teams accountable with fairness and respect.
Calm in the storm—you know how to bring structure, clarity, and confidence in high-pressure or emotional situations.
Enterprising-You are looking to build a legacy for yourself and a future for your family.
What You’ll Do
Lead & Inspire a Service-Driven Team
Direct and mentor Overall Office team comprising of Operations Team, Wellness Team and HR team with Marketing as dotted line.
Foster a collaborative, solutions-focused environment where both clients and team members feel valued.
Guide Operations with Precision
Oversee intake, scheduling, case management, and caregiver assignments as well as recruitment functions
Solve day-to-day puzzles: matching clients with the right caregivers, balancing urgent needs, and ensuring continuity of care, when needed; Help Recruitment team to ensure right hiring; Support Wellness team in assessment visits and supervisory visits. Be a cheer leader and supporter for all functions in the office.
Champion Client & Caregiver Experience
Track satisfaction metrics, resolve escalations, and elevate every touchpoint of the client journey.
Lead with a “Client First” mindset that puts people and relationships above everything else.