Account Specialist I

Job Description
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Job Responsibilities

Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products

Utilizes customer service expertise to interpret needs and deliver continuous insights

Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

Excels both independently and collaboratively, driving team success and achieving goals

Follows all regulatory and departmental practices and procedures diligently

Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, And Skills

Customer interaction and support skills with at least 1 year of experience in phone or face‑to‑face settings, while being able to multitask with computer systems and work accurately

Ability to manage complex customer interactions using empathy, composure, and sound judgment

Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments

Ability to solve problems and effectively present and explain solutions

Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

High school diploma or GED required

Preferred Qualifications, Capabilities, And Skills

Developing ability to use data to understand issues and opportunities

Developing skills in using AI technology for automation and prompt writing

Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Equal Opportunity Employer / Disability / Veterans
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology‑driven customer and client experiences that put users first, providing an unparalleled experience.

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