Stakeholder Experience Specialist - II/Senior

Stakeholder Experience Specialist - II/Senior
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior Stakeholder Experience Specialist | Pay Range: $87,950.00 - $112,190.00

Stakeholder Experience Specialist II | Pay Range: $70,320.00 - $87,890.00

Benefits

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible, where employees have the flexibility to work from home and come in where collaborative in‑person work is needed

Retirement contributions: 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

What You’ll Do

Partner with department staff and leadership to identify stakeholder concerns, analyze issues, and recommend effective solutions related to SPP systems, tools, and processes

Monitor and analyze stakeholder trends across SPP using available tools and reporting data to help drive proactive issue resolution and service improvements

Provide advanced technical support and guidance for SPP systems, applications, and operational processes

Manage and facilitate stakeholder inquiries from intake through resolution, ensuring timely communication and follow‑up throughout the process

Collaborate with subject matter experts and internal departments to resolve complex issues and ensure stakeholders receive accurate and prompt support

Keep internal teams informed of IT‑related schedules, system impacts, process changes, and issue resolutions that may affect stakeholders or operations

Escalate unresolved or high‑impact concerns to leadership when necessary to support timely resolution and stakeholder satisfaction

Create and analyze reports from existing data to identify opportunities for stakeholder enhancements, operational improvements, and service optimization

Maintain a broad understanding of SPP's functional areas and business operations to effectively coordinate across teams and resolve stakeholder concerns

Accurately maintain and update stakeholder and customer‑related data within internal systems and databases

Lead and support innovative process improvements and continuous improvement initiatives within the Stakeholder Relations team

Support departmental compliance efforts by adhering to assigned SOC1 controls and ensuring control activities are completed appropriately

Understand and comply with all applicable SPP policies, procedures, and operational standards

To Be Successful In The Role We're Looking For
Education Requirements: Bachelor's degree, preferably in a business‑related field; or six (6) years of job‑related work experience may be considered in lieu of educational requirement.

Experience Requirements: Senior: Six (6) years of job‑related experience. Level II: Three (3) years of job‑related experience.

Strong written and oral communication skills.

Strong interpersonal skills, specifically demonstrated in a customer service role.

Strong computer skills, specifically with Microsoft Office products and database applications.

Strong problem‑solving abilities.

Demonstrated system administration experience.

Preferred: Salesforce administration development experience.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type, Location, and Hours: This is a full‑time, hybrid onsite position located in Little Rock, Arkansas. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed.

Travel Requirement: This position requires minimal travel (approximately 15%).

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