Podcast Network Ops and Subscriber Experience Coordinator Job at Crooked in Los

At Crooked, we believe the answer to a rising authoritarian movement is a democratic movement powerful enough to fight it and (fingers crossed) defeat it. That means using all the tools at our disposal as a media company to help build a massive, diverse coalition united behind a core set of democratic values: freedom, equality, compassion, and the rule of law.

Job Summary
Crooked Media is looking for a Los Angeles‑based Network Operations Coordinator to support the technical publishing, and platform management for our network and subscriber experience for our Friends of the Pod subscription. This role will focus on uploading and managing podcast and written content across our network, including our subscription platforms while providing direct technical and customer support to our subscriber community.

The ideal candidate is highly organized, technically curious, and comfortable working across multiple platforms and tools. They should have a strong understanding of digital publishing workflows, an interest in news and politics, and a commitment to helping maintain a smooth, high‑quality experience for both producers and subscribers.

This role works closely with producers, marketing, and the subscription team to ensure episodes, written content, and subscriber‑exclusive materials are delivered correctly and on schedule. The Network Operations Coordinator will also help troubleshoot platform issues, support producers during the publishing process, and respond to subscriber inquiries across email, Substack, Discord, and other platforms. They will report to the Director of Network Operations.

How You’ll Spend Your Time
Audio, Video, and Written Content Uploads for Crooked Shows

Work with teams across the network to publish Crooked Shows

Tracking recording and publishing schedules for key Crooked Media shows

Uploading and publishing episodes across subscription platforms including Supercast, Substack, and Apple Podcasts

Ensuring ad‑free audio and video versions of episodes are properly attached to subscriber feeds

Linking ad‑free video from the Crooked Media archive YouTube channel into Supercast subscriptions when required

Attaching ad‑free video assets to Substack episode drafts for subscriber delivery

Supporting producers with technical questions or troubleshooting during the upload process

FAST Channel Uploads

RAPID RESPONSE Uploads

Managing administrative access and backend settings across subscription platforms

Maintaining and updating internal upload guidance documents used by producers and the subscription team

Preparing and publishing subscriber‑exclusive written content across platforms

Spotcheck and follow up regarding the archiving of final assets into our content management system

Preparing and publishing subscriber‑exclusive written content across platforms

Working with producers to ensure episodes and subscriber content are published accurately and on time

Work with marketing, social, and design teams when needed to support show distribution

Creating simple graphics or visual assets used in platform posts when necessary

Helping maintain consistent publishing standards across Crooked Media’s subscription platforms

Supporting internal teams with platform guidance and troubleshooting

Customer Support

Monitoring and responding to support requests across multiple platforms

Managing and monitoring email accounts, escalating when needed

Responding to Substack messages from subscribers directly on platform

Managing Supercast subscriber support inquiries, including Discord Modmail and subscriber DMs

Work with the Supercast support team on refund confirmations and refund requests

Department Operations Support

Assist with administrative tasks as needed for content team

Work with senior staff to organize and schedule calendar and departmental meetings

What You’ll Bring To The Table

2-4 years of experience in digital media, platform support, production, or customer service (including internship experience)

Strong interest in political news and the Crooked Media brand

Ability to stay organized while managing multiple publishing schedules and support requests

Comfort working with digital publishing platforms and learning new tools quickly

Excellent written communication skills for subscriber support and internal documentation

Strong attention to detail and commitment to accuracy when publishing content

A collaborative, solutions‑oriented mindset

Ability to remain calm and responsive in a fast‑paced production environment

Familiarity with podcast publishing platforms, CMS tools, or newsletter platforms (such as Substack) is a plus

A sense of humor and enthusiasm for Crooked Media’s mission

Pay and Perks
This position is covered under the Writers Guild of America East Collective Bargaining Agreement and the salary for this role is

$80,000 .

In addition to your salary, we also offer full‑time employees excellent benefits, including:

Generous vacation and paid leave including sick, bereavement, pregnancy loss, and disability leaves

20 weeks of paid parental leave

Commuter reimbursement or paid parking

Communications stipend

About Us
We welcome everyone—as an inclusive workplace, we invite all our employees to bring their authentic, whole selves to work. Our mission and intent is to encourage people from every nation, race/ethnicity, belief, gender, gender identity, sexual identity, disability, and culture to feel respected and valued for their unique contributions to our company.

We approach our work courageously, adapt and improve constantly, and celebrate the wins big and small. We cultivate a culture of creativity and expression at Crooked Media. We hire the best talent, ensure they have the tools and training they need, and set them free. If you have a high degree of ownership and are driven to excel, you’ll fit right in.

Equal Employment Opportunity
As set forth in Crooked Media’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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