Membership Communications Lead - Digital Marketing & Events

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Membership Communications Coordinator- FT
The Unbound Collection Carmel Valley Ranch US - CA - Carmel

Catering/Event Planning

Hourly/Entry Level Employee

Full-time

22.00 Hourly US Dollar (USD) pay basis

Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Membership Team at Carmel Valley Ranch is looking for an experienced, results driven coordinator skilled in customer service, digital marketing, and event implementation. The successful candidate will be able to enhance Club communication through digital marketing, social media, and event promotion while managing the daily administrative duties.

Responsibilities

Maintain Carmel Valley Ranch brand standards and works to execute strategies developed to improve awareness of the Club and communications

Create, establish, and manage the Club’s social media activity

Create and distribute the Club’s newsletter and any other large-scale email distribution

Prepare Club’s newsletter for Members from input given by each department

Create and distribute various club event marketing pieces to the Members through various channels, including event flyers, tournament flyers, F&B marketing promotions, etc.

Develop strategies to increase Membership retention, increase participation in Membership events

Propose innovative ideas to increase Membership value and improve Member events and programs

Ensure high levels of customer satisfaction through excellent service

Complete weekly administration duties and ensure compliance with policies and procedures including but not limited to updating the Membership files and logs

Assist in maintaining weekly and monthly reconciliations with accounting and membership

Maintain outstanding environment in the Member areas of the Clubhouse and Membership Offices

Promote and comply with all policies and procedures of Carmel Valley Ranch

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

Proven successful experience in digital marketing creation and implementation, including social media

People and customer management skills

Strong organizational and computer skills

Good communication and interpersonal skills

Willingness to perform other tasks as directed, including cross-training, projects etc.

Willing to work flexible hours as needed, some weekends and holidays

Bachelor’s degree in Business Administration, Marketing, Communications, hospitality or relevant field preferred or equivalent experience. Administrative and Customer Service experience required. Computer experience required. Proficiency in Canva, Instagram, Microsoft Word, Excel, Publisher and PowerPoint preferred.

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