Sales Director

ESSENTIAL DUTIES AND RESPONSIBILITIES:Cultivates a respectful workplace maintaining and holding accountable the sales department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgementDevelops and maintains marketing plan and sale budget with the General Manager. Develops market segment strategies to prospect business for the hotel.Provides sales training to front office staff as well as Sales Coordinator and Sales ManagerParticipates in revenue management calls and strategies using reports, demand analysis and other resourcesSchedules and completes sales appointmentsAttends business, community, and civic affair events in the local areaEnsures teamwork and enhances cooperation between all departmentsCreates an effective sales team through training, mentoring, and participating in joint sales calls and blitzesAssists in rate and inventory strategy with GM, AGM and Revenue ManagerActs as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.Interviews, selects, trains, develops and administers performance appraisalsNegotiate hotel rates for LNR accounts based upon room night volume and day of week arrival/departure datesSecure group business for hotel, blocking rooms, sending contracts and follow up on cut off datesWorks with operations team to greet group eventsAssists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours and explains amenitiesAssists with follow up on room lists, direct bill and other requirements of previously booked businessAssists with major group check-insCoordinates with kitchen staff for any catered eventsMaintains sales files and ensures accurate entry in sales systemOrganize work week to include a strong prospecting plan each week targeting business for need hotel datesFacilitates inside sales leads and helps with strategy to develop sales plansAlways follows company policies and proceduresEnsures fair treatment and respect of employees and guestsOther duties as assigned by supervisor or managementQUALIFICATIONS:Education/Experience: High School Diploma or GED equivalent. Minimum of six months hotel sales administrative experience or equivalent training and experience.Skills:Interpersonal skillsGuest serviceInnate sense of urgencyAdaptabilityDetail orientedProficient communicationAbility to multi-taskAdvanced experience with personal computers and related software applicationsAbility to read, write, and speak the English languageWorking Conditions:Will be required to work nights, weekends and holidaysWill be required to work in a fast-paced environmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machinesRELATIONSHIPS:Internal: General Manager, Peers, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate levelExternal: Guests: To provide customer servicePHYSICAL/COGNITIVE ACTIVITES:This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.#MHC414
#J-18808-Ljbffr