Field Service Representative

Aqua, an Essential Utilities company, is seeking a Field Service Representative in the Massillon, OH area.
Responsibilities

Utilizes tablet technology, email, and automated work order systems (Service Link and SAP Fiori) to review schedule and complete daily customer service orders.
Documents all relevant work and customer interaction within the notes and advises supervisor of any required additional follow-up communications or actions.
Performs the necessary work required to maintain customers’ meters, meter vaults and electronic read devices.
Meets with customers and resolves inquiries regarding water service; provides sampling and information regarding water quality as requested; refers customers to supervisors for specific inquiries.
Routinely performs meter and RF installations, special reads for billing adjustments, meter repairs, emergency turn offs and turn ons, line locates, service line inspections, daily system chlorine sampling and main break/leak investigations.
Expertly meets internal and external customer requirements, communicates effectively as a representative of the company striving towards customer satisfaction.
Performs housekeeping duties as assigned.
Assists in all functions of the Distribution Department including after-hours work.
Responds to after-hour call outs for customer service and other Distribution Department work.
Qualifications

High school diploma or GED equivalent.
Valid driver’s license.
Availability for emergency work after regular hours, weekends, holidays, and scheduled overtime.
Capability to pass reasonable tests—oral, written or practical—to determine qualifications.
Knowledge, Skills and Abilities

Satisfactory work record (no more than one disciplinary occurrence in the last three years).
Ability to meet the physical qualifications established for this position.
Hold an OEPA Class I Distribution License or obtain one within the specified time frame.
Working Conditions

Exposure to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas hazards, fumes, dusts, mists, gases and/or poor ventilation.
Ability to lift and carry up to 50 pounds (lift assessment required).
Travel to Essential Utilities work sites or other constituents may be required.
Company vehicle is provided for business purposes.
Benefits

Hourly pay range: $22.30 – $37.15, determined by experience, skills, and alignment with the position.
Company vehicle for business purposes.
Equal Employment Opportunity Statement

Aqua, an Essential Utilities company, is an Equal Opportunity /Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered‑veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If a condition may prevent applying online or requires an accommodation during the interview, please call (1-877-271-9012).

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