Senior Corporate Product Marketer, Customer Marketing

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.
Position Summary

We’re hiring a Senior Customer Marketing to build and manage the programs that give our entire go‑to‑market engine a consistent, credible supply of real customer stories, reference customers, and named voices. This role exists to make sure we always have this, and ensure these stories show up in the right places at the right moments.
Key Responsibilities

Build and own the customer story pipeline

– Proactively manage an always‑on pipeline of case studies, testimonials, and videos tied to the specific proof points in our narrative. Identify segments and solution areas that lack strong customer validation and close those gaps deliberately.

Put customers at the center of our brand moments

– Trade shows, user groups, webinars, executive forums. Ensure the customer POV is present across all of them, from speaker selection through preparation to on‑stage presence.

Ensure proof lands where it matters

– Partner with analyst relations, product marketing, and integrated marketing to deploy customer stories in first‑call decks, event materials, website, campaign assets, and earnings calls.

Required Qualifications

5+ years in B2B marketing with meaningful time spent in customer marketing, product marketing, or a content/storytelling role tied to customer outcomes.
Experience building relationships with enterprise customers, from users to executive leaders.
Ability to build and manage advocacy or reference programs.
Strong written communication skills and AI aptitude to write and work smart and fast.
Deeply curious interviewer who can uncover the real story in what a customer says and constantly connect dots.
Experience coordinating customer participation in events or executive programs.
Comfortable working with data.
Experience in supply chain, retail technology, or a related industry is helpful but not required.
Preferred Experience

You’ve done this work before, or something close to it, in a B2B environment and know how to get a customer to say yes to sharing their story.
You understand the difference between a technically accurate story and one that motivates action.
You think in programs, not projects, and proactively fill gaps.
You’re comfortable working across functions and nurturing trust with revenue, marketing, product, and customer teams.
Location

This role follows a hybrid work model for candidates based in Minneapolis, MN or Rogers, AR, and is also open to 100% remote candidates.
Compensation

The annual salary range for this role is $90,200–$139,800 USD.
Benefits

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country‑specific and aligned with local laws and market practices.
EEO Statement

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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