Customer Experience Specialist

Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday-Friday, 8am-5pm
Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience.
What You’ll Be Doing

Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
Connect with customers by phone and email for check-ins, updates, and routine needs.
Partner with Account Managers to help coordinate follow-up and keep communication consistent.
Maintain accurate customer records and activity notes in our systems.
What We’re Looking For

1-3 years of experience in customer service, administration, or office support.
Ability to manage multiple customer requests and follow through to resolution.
Strong attention to detail when documenting customer interactions and updates.
Benefits

Full Benefits Package, including Medical, Dental, and Vision Insurance.
Matching 401(k) Retirement Savings Plan.
Continuous Training Opportunities and Career Advancement.
Company Events, Team Events, Holiday Banquets, and Incentive Trips.
Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

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