Position Summary
The Associate Director, Product Operations – ALZPro will support the execution, delivery, and continuous improvement of ALZPro, the Alzheimer’s Association’s digital platform and suite of products for professionals in the dementia space. The role ensures reliability, user‑centered design, strategic alignment, and operational soundness across the portfolio. It blends strategic product thinking with strong project and operations management to oversee roadmap execution, intake and prioritization, cross‑functional coordination, and performance optimization. The associate director maintains a high‑quality user experience while advancing the platform and its products.
Grant‑funded position.
Responsibilities
- Execute and operationalize the ALZPro product roadmap in partnership with product leadership.
- Translate strategic priorities into clear releases, feature sets, and implementation plans.
- Coordinate discovery, requirements gathering, user story development, and acceptance criteria with community and rural health teams, scientific and medical affairs, professional education, evaluation, IT, marketing, and operations.
- Lead release planning and go‑live readiness to ensure smooth launches and minimal user disruption.
- Ensure alignment between business priorities, technical execution, and user needs.
- Manage complex, cross‑functional ALZPro projects (e.g., new learning journeys, data tools, system integrations) using structured project‑management practices.
- Build and maintain integrated project plans, timelines, dependencies, risks, and budgets; escalate issues to keep projects on track.
- Monitor project progress, identify risks, and drive issue resolution in collaboration with other teams.
- Provide clear, decision‑ready status updates for business partners and leadership.
- Support release documentation, including launch materials and internal readiness communications.
- Design, implement, and refine operating processes (intake, prioritization, governance, release cycles, change management) to increase speed, quality, and consistency.
- Standardize documentation, workflows, and templates for consistent ways of working.
- Improve operational efficiency, quality, and accountability across platform and content teams.
- Track execution performance and coordinate corrective actions.
- Track, analyze, and report product and operational KPIs (adoption, engagement, NPS, task completion, incident trends, cycle times).
- Partner with analytics and user research to synthesize qualitative and quantitative insights for roadmap, UX, and process improvements.
- Support pilot testing, evaluation, and post‑launch reviews to inform future improvements.
- Identify opportunities to improve user experience, workflow efficiency, and product performance.
- Coordinate cross‑functional workstreams across IT, digital, content, marketing, field staff, and support teams.
- Serve as primary operational point for day‑to‑day product updates and delivery activities.
- Support coordination with vendors (LMS, CMS, other digital tools).
- Facilitate recurring team meetings (stand‑ups, sprint planning, retrospectives, working sessions).
- Other duties as assigned.
Qualifications
- Bachelors Degree
- 3–5 years of experience in digital product, product operations, or program/project management, preferably in healthcare, health tech, or professional education.
- Familiarity with dementia care, brain health, or clinical/professional audiences is preferred but not required; high motivation to learn this domain is essential.
Knowledge, Skills, and Abilities
- Solid project coordination and execution skills, with experience supporting digital products, platforms, or programs in cross‑functional, virtual‑first environments.
- Working knowledge of basic product, project, or operations workflows (e.g., intake, timelines, documentation, release support).
- Ability to follow established processes and contribute to improving them over time.
- Comfort working with data, dashboards, and basic performance metrics to inform decisions.
- Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non‑technical colleagues.
- High attention to detail, strong organizational skills, and ability to manage multiple priorities.
- Demonstrated reliability, accountability, and willingness to learn in a fast‑moving environment.
Title
Associate Director, Product Operations – ALZPro
Location
Remote
Employment Type
Full time
Compensation
Grade 508 Exempt. Estimated salary range: $80,000 – $85,000.
Reports To
Director, Healthcare Mission Engagement
Benefits
- Medical, dental, vision, flex accounts, short and long‑term disability, life insurance, long‑term care insurance, tuition reimbursement
- Generous paid time off, 12 annual holidays, paid family leave
- Cultural & Heritage Day and Volunteer Day of choice
- 401(k) retirement plan with company match
Equal Opportunity Employer
The Alzheimer’s Association is an equal opportunity employer. The Association provides equal employment opportunities for all employees and applicants, and prohibits discrimination and harassment to the fullest extent required by law, including on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.
Background Check and Arrest or Conviction Clause
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The background check will include searches for social security, public reports, county and federal criminal reports, multi‑jurisdictional sex‑offender databases, education, employment history, motor vehicle history, and reference checks.
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