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Location 1393 Southwest 1st Street, Miami, FL, 33135, United States
Base Pay $20.00 - $22.00 / Year
Job Category Administrative Assistant
Employee Type FT Non-Exempt
Required Degree 4 Year Degree
Contact Information
Name Claudia Rincones
Phone 3053472488
Email FRCHR@frcflorida.org
Description Requirements Summary

","shortDescription","Administrative Assistant Location 1393 Southwest 1st Street, Miami, FL, 33135, United States Base Pay $20.00 - $22.00 / Year Job C...","promoted","title","Client Services Manager","experienceLevel","","displayThumbnail","location","locations",[67],"id",["B","3540826360"],"displayHeadline","Work at Sioux Falls Smiles","category","Marketing & Communications","jobType","displayPublishedAt","3 months ago","displayUrl","/jobs/3540826360-client-services-manager","displaySalary","shortTitle","shortLocation","Miami, FL, USA","searchCompanyPath","/jobs?keyword=Sioux+Falls+Smiles","searchLocationPath","/jobs?location=Miami%2C+FL%2C+USA","searchTitlePath","/jobs?keyword=Client+Services+Manager",{"_68":60,"_69":41,"_70":41,"_71":72,"_73":74,"_75":76,"_77":78},"formatted","street1","street2","city","Miami","state","FL","country","USA","postalCode","33135",["D",1782338400000],"FRC Florida","Administrative Assistant

Location 1393 Southwest 1st Street, Miami, FL, 33135, United States
Base Pay $20.00 - $22.00 / Year
Job Category Administrative Assistant
Employee Type FT Non-Exempt
Required Degree 4 Year Degree
Contact Information
Name Claudia Rincones
Phone 3053472488
Email FRCHR@frcflorida.org
",[87],["B","3540936951"],"Work at FRC Florida","/jobs/3540936951-client-services-manager","/jobs?keyword=FRC+Florida",{"_68":60,"_69":41,"_70":41,"_71":72,"_73":74,"_75":76,"_77":88},"33222",["D",1782338400000],"Administrative Assistant

Location 1393 Southwest 1st Street, Miami, FL, 33135, United States
Base Pay $20.00 - $22.00 / Year
Job Category Administrative Assistant
Employee Type FT Non-Exempt
Required Degree 4 Year Degree
Contact Information
Name Claudia Rincones
Phone 3053472488
Email FRCHR@frcflorida.org
Description Requirements Summary
",[94],["B","3540937837"],"/jobs/3540937837-client-services-manager",{"_68":60,"_69":41,"_70":41,"_71":72,"_73":74,"_75":76,"_77":88},["D",1784556000000],"Rescom Financial Services","Job Title:

Client Services Manager
Company:

Rescom Financial Services
Location:

Miami, Florida, United States
Employment Type:

Full-Time
Salary:

$125,000 - $175,000 per annum

Overview
Rescom Financial Services is seeking a dedicated and experienced

Client Services Manager

to join our dynamic team in Miami. We are a leading firm in the mortgage industry, renowned for our professionalism, client-centric approach, and relentless pursuit of the best financial solutions for our clients. This is a pivotal role responsible for leading our client services team and ensuring the delivery of an exceptional experience that reflects our core values. The ideal candidate will be a natural leader with a passion for building strong relationships and a proven track record of success in a client-facing management role within the financial services sector.

Responsibilities

Leading, mentoring, and developing the client services team to foster a high-performance, collaborative, and positive work environment.

Acting as the primary point of contact for key clients and managing escalated service issues with professionalism and efficiency.

Developing and implementing strategies to improve the overall client journey, increase satisfaction, and promote client retention.

Monitoring team performance, setting clear objectives, and providing regular feedback and coaching to ensure service excellence.

Collaborating closely with other departments to ensure a seamless and integrated service delivery process for every client.

Analysing client feedback and service metrics to identify trends, report on performance, and drive continuous improvement.

Cultivating and maintaining strong, long-term relationships built on trust, expertise, and a commitment to achieving client goals.

Qualifications
We are looking for a professional who is aligned with our people-first business philosophy and has the experience to lead a successful team.

Proven experience in a client services, account management, or relationship management leadership role, preferably within the mortgage or financial services industry.

Exceptional interpersonal, written, and verbal communication skills, with an ability to engage effectively with clients and colleagues at all levels.

Strong leadership and team management capabilities, with a talent for motivating and inspiring others.

A deep-seated commitment to delivering an outstanding client experience.

Excellent problem-solving and decision-making skills, with the ability to navigate complex situations with a positive and focused attitude.

A bachelor's degree in Business, Finance, or a related field is highly desirable.

Proficiency in using CRM systems and other standard business software.

Benefits
At Rescom Financial Services, we believe that our team's experience is paramount. We are pleased to offer a competitive benefits package, including:

A highly competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance plans.

Generous paid time off and holiday entitlement.

Significant opportunities for professional development and career progression.

A supportive, upbeat, and collaborative company culture where your contribution is truly valued.

#J-18808-Ljbffr
","Job Title: Client Services Manager Company: Rescom Financial Services Location: Miami, Florida, United States",[106],["B","3542182605"],"Work at Rescom Financial Services","2 months ago","/jobs/3542182605-client-services-manager","$125,000-$175,000/yr","/jobs?keyword=Rescom+Financial+Services",{"_68":60,"_69":41,"_70":41,"_71":72,"_73":74,"_75":76,"_77":88},["D",1785258000000],"Sedgwick","By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
PRIMARY PURPOSE

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Performs client renewal and Client Service Instruction preparation for assigned clients.
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
Coordinates client contracts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Experience

Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative

OR

five (5) years adjuster experience including one (1) year in a supervisory capacity.
Skills & Knowledge

Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:

Computer keyboarding, travel as required
Auditory/Visual:

Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000.00 - $90,000.00 - 135,524.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

#J-18808-Ljbffr
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Location 1393 Southwest 1st Street, Miami, FL, 33135, United States
Base Pay $20.00 - $22.00 / Year
Job Category Administrative Assistant
Employee Type FT Non-Exempt
Required Degree 4 Year Degree
Contact Information
Name Claudia Rincones
Phone 3053472488
Email FRCHR@frcflorida.org

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