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Technician II Online Resources

Drexel University · Philadelphia, PA, USA ·

Pay:
$15.58-$23.37/hr
Job type:
Full Time


Technician II Online Resources

Apply now
Job no:

506685

Work type:

Full-Time

Location:

University City - Philadelphia, PA

Categories:

Drexel University, Office of the Provost

Job Summary
As a member of the Drexel University Libraries (DUL) Online Resources & Acquisitions (ORA) team, the technician provides essential operational support for program staff. The technician serves as the primary point of contact for resource vendors and is an essential part of DUL's online acquisitions workflow. Reporting to the Online Resources & Acquisitions Librarian and contributing to a highly matrixed team, the technician supports and executes workflows that include "intent to renew" decisions, license renewal, changes in collection or package contents (i.e. availability and holdings), changes in vendor processes and access, and usage data gathering.
Essential Functions
Support the accurate and complete acquisition of online resources (i.e. books, journals, databases, audiovisual media.
Monitor the schedule for subscription renewals an invoice payment deadlines.
Communicate with staff and vendors regarding online resource acquisition and renewal decisions.
Triage incoming messages and workflow timelines, provide regular status reports.
Compile and report information resource usage data.
Maintain documentation of procedures and continually review workflows to maintain and improve efficiency and quality of operations.
Monitor and respond to client queries via online Library Assistance chat as assigned.

Required Qualifications
Minimum of a HS Diploma or GED
Minimum of 2 of relevant work experience
Ability to maintain accuracy within complex workflows
Strong oral and written communication skills
Effectively work independently and within a team
Shows flexibility and initiative working with a dynamic environment.

Preferred Qualifications
Experience in an academic and/or library environment using an ILS.

Physical Demands
Typically sitting at a desk/table
Lifting demands 25lbs

Location
University City - Philadelphia, PA

Additional Information
This position is classified as Non-Exempt, grade

G . Compensation for this grade ranges from

$ 15.58 to $ 23.37 per hour.

Please note that the offered rate for this position will vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.

Advertised:

May 12 2026 Eastern Daylight Time

Applications close:

Jun 12 2026 Eastern Daylight Time

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About Drexel University

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Drexel University is a comprehensive research university located in Philadelphia, the sixth largest city in the nation. With approximately 25,000 students, Drexel is one of America’s 15 largest private universities and is passionately committed to interdisciplinary research, experiential learning, and meaningful community engagement.

Drexel University offers an attractive benefits package including tuition remission, a generous retirement package and an opportunity to join a talented team of professionals directly helping the University achieve its record growth and quality reputation.

Drexel University is an Equal Opportunity/Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our website to view all University Policies and Workplace Postings.

Drexel University is committed to addressing the hiring inequity that often disproportionately affects people from historically underrepresented groups throughout the University. We commit to educating ourselves about the disparities in hiring practices to better understand how we can combat these injustices within all departments. Human Resources (HR), Office of the Provost, and Office of Equality and Diversity (OED) will work in collaboration with departments to ensure that fair and appropriate measures are taken to strengthen the pool of job applicants as part of our hiring strategies. These hiring strategies will be implemented to encourage candidates from diverse backgrounds to apply, who are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff and faculty.

These hiring strategies include, but are not limited to, the following: (1) careful selection of hiring committees so that they reflect diversity of rank, gender, ethnicity, discipline, and beyond; (2) strategic authoring of job advertisements to emphasize diversity up front and to succinctly distinguish between required and desired qualification; (3) thoughtful placement of job advertisements through websites and organizations that elevate applicants from historically underrepresented groups; (4) requesting diversity statements from job applicants using clearly outlined criteria; (5) regular communication with the Chief Diversity Officer and Human Resources in which strategies 1-4 are discussed, deliberating the hiring successes and deterrents in addressing these strategies.

About Antoinette Westphal College of Media Arts & Design

The Drexel University Antoinette Westphal College of Media Arts & Design is dedicated to the education of students in the areas of design, media and the performing and visual arts. The Westphal College offers 17 undergraduate and eight graduate majors, housed in award-winning, technologically enhanced facilities, and taught by distinguished faculty who have worked at the top of their fields. The College values a studio approach that incorporates six months of required co-op work experience for all undergraduate students. Westphal is home to a virtual reality and immersive research lab, two theaters, an art gallery, a notable collection of over 17,000 historic costumes, a record label, a television station, and numerous cutting-edge making spaces. Westphal educates students to find their place as leaders in today's rapidly changing world by teaching the diverse skills needed to conceptualize and implement creative thinking. The synergy of Westphal’s creative programs, strong foundation curriculum and diverse minors, and stewardship of University assets and enterprises enhances the strength of the College in this interdisciplinary age. The College actively participates in community-based learning programs that allow students and faculty to study the issues affecting our world in collaboration with neighboring communities. As the center for creativity at Drexel, the Westphal College’s collaborative community of scholars, creatives, thinkers, and doers are uniquely positioned to face the world’s challenges and define the creative careers of the 21st century. Westphal is dedicated to building a community where everyone is welcome and a multiplicity of voices are celebrated.

Fifteen of Westphal’s degree programs enjoy national rankings and the College is ranked one of the best Design and Applied Art schools in the nation. The Westphal College of Media Arts & Design is academically accredited, as part of Drexel University, by the Middle States Commission on Higher Education (MSCHE). Additionally, the programs in art, design and media are accredited by the National Association of Schools of Art & Design (NASAD); the architecture program is accredited by the National Architectural Accrediting Board (NAAB), and the interior design program by the Council for Interior Design Accreditation (CIDA).

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