Field Service Representative - OH, IN, KY

Description

At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time-bypassing traditional third-party monitoring delays-to enable rapid, precise response when it matters most.

At 3Si, meaningful work makes a difference. We're a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.

Join us-and be part of something that matters. The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our customers, which includes employees in financial branches, retail stores, third party vendors, and corporate security managers. This role will cover all service-related activities in Kentucky / Ohio / Indiana.

Primary Responsibilities
Successfully interact with 3Si customers, bank and retail personnel.
Install, maintain, service and upgrade all products in a safe and professional manner.
Provide support for internal Sales and Customer Operations teams.
Respond promptly to service calls while ensuring meeting customer service level agreement requirements.
Manage the territory's customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
Efficiently manage time, territory, and inventory.
Perform all other duties and responsibilities as directed by the supervisor.
Knowledge, Skills, and Abilities

Strong time management skills
Able to effectively manage inventory
Customer service/support skills a must
Qualifications

Associate degree in Electronics or related field
Minimum of 2 years of relative experience working in a field service role
Experience working with digital CCTV systems: IP cameras, Network Video Recorders, IP networks is a plus
Valid driver's license and driving record that satisfies 3Si's safety requirements
Pre-employment background check and drug screening
Additional Comments

The position will be based in Cincinnati
Standard workdays for this role are Monday through Friday
40% of travel which includes both local and overnight
Must be able to climb and work on ladders of various heights.
Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day
401(k) retirement savings plan with company match

Salary range: $60,000-$65,000 annually