Sr Customer Success Specialist

Brightree Patient Collections, a nationwide leader in patient‑pay billing and collection services, is seeking a driven and customer‑focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance.

Responsibilities

Serve as the lead point of contact for all matters related to the assigned customer base.

Coordinate, schedule, and facilitate relevant training for assigned customers.

Build and maintain strong, long‑term customer relationships.

Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions.

Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives.

Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution.

Identify current and potential revenue management issues.

Recommend corrective actions to resolve outstanding financial issues in consultation with clients.

Qualifications and Experience

Associate’s degree required; bachelor’s degree preferred.

1–3 years of proven account management, business‑to‑business sales, or related experience required.

Experience in the HME/DME industry and medical billing required.

Financial analysis and direct profit and loss accountability experience preferred.

Advanced proficiency in Microsoft Office products.

Advanced analytical skills.

Passion for customer service, with strong problem‑solving skills and a focus on identifying and implementing customer solutions.

Strong business and financial acumen, including the ability to set expectations and align goals to business plans.

Strong ethics and a high level of personal and professional integrity.

Effective communication skills, including strong oral, written, and persuasive communication abilities.

Ability to communicate, present, and influence effectively across all levels of management, including C‑level stakeholders.

Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities.

Self‑starter who is results‑driven, highly motivated, and energetic.

Benefits

Comprehensive medical, vision, dental, and life insurance

AD&D insurance

Short‑term and long‑term disability insurance

Sleep care management

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Commuter benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Tuition assistance

Fifteen days Paid Time Off (PTO) in the first year of employment

11 paid holidays plus 3 floating days

14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members

Compensation
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. A reasonable estimate of the current base range for this position is: $57,000 - $77,000.

Remote Work
For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.

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