Senior Director, Client Service

Overview

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply.
Job Details

Senior Director, Client Service
Locations: Hybrid in Atlanta, GA; New York, NY; Norwalk, CT; Detroit, MI; Boston, MA; or Chicago, IL. AT&T specific role – will be 100% dedicated to the client.
Responsibilities

Commercial accountability: Responsible for profitable delivery of Brand Performance work for ~5-6M revenue for AT&T client; leads Brand Performance new business opportunities to maintain and grow AT&T account; ensures purposeful collaboration across solutions; knowledge of commercial priorities for the business/portfolio and understanding how actions contribute to business outcomes; supports in driving commercial agenda/goals for portfolio revenue.
Client accountability: Leads large, complex programs; oversees programs and is involved in day-to-day of projects (for the largest, most strategic, complex, high-demand work); provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts; consults on research design (survey, sample, specs, deliverables); ensures client servicing values and drives client satisfaction; accountable for profitability; able to own or develop relationships with clients; serves as an escalation lever on accounts within portfolio as needed.
People accountability: May manage 2-3 levels; accountable for managing down-line to meet utilization targets and Brand Performance goals; provides active feedback to account teams and downline and coaches to address performance gaps; responsible for resourcing account teams and flexing across other teams to meet client needs; contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK); manages Brand Performance training needs; responsible for employee engagement and building Brand Performance team culture; acts as a positive role model and leads by example.
Benefits

Kantar Benefits: Comprehensive, highly competitive benefits package, including medical plans with broad coverage; Health Savings Account/FSA; dental, vision; wellness program; 401k with match; tuition reimbursement; commuter benefits; unlimited PTO.
Why Join Kantar?

We shape the brands of tomorrow by understanding people; we help brands find concrete insights in a fast-paced, evolving world. We value diversity and inclusion and support flexibility to ensure everyone feels included and able to thrive. We welcome applications from all backgrounds and encourage you to apply even if you feel you are not an exact match.
Privacy and Legal Statements

PRIVACY DISCLOSURE: By applying, you consent to the processing and retention of your personal data by The Kantar Group Limited. Details may be shared with the hiring manager. The salary range for this role is $97,400 - $162,300 USD annually. Final base salary determined by location, experience, skills, education, and certifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Kantar Rewards Statement

We reward our people with a simple, clear set of principles; our approach supports market competitiveness and pay-for-performance where rewards and career progression are linked to what you deliver. We strive for an inclusive environment and equal opportunity for everyone.
Additional Information

Kantar is a leading data, insights and consulting company. We combine attitudinal and behavioural data with advanced analytics to help clients understand what has happened and why, and to shape future strategies. For information about how Kantar processes your personal data in the job application process, please read our candidate privacy notice.

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