Audio Video Communications Specialist (Information Technology Generalist 1)

Salary

$59,345.00 - $90,211.00 Annually
Location

Dauphin County, PA
Job Type

Civil Service Permanent Full-Time
Job Number

CSSC-2026-48947-01541
Department

Executive Offices
Division

EX OA HHS ITDC Serv Mgmt Div
Opening Date

05/18/2026
Closing Date

6/1/2026 11:59 PM Eastern
Job Code

01541
Position Number

00100609
Union

AFSCME
Bargaining Unit

A4
Pay Group

ST07
Bureau / Division Code

00812520
Bureau / Division

HHS ITDC ServMgmt Div
Worksite Address

2525 North 7th Street
City

Harrisburg, Pennsylvania
Zip Code

17110
Contact Name

Matthew Zyroll
Contact Phone

717.836.3503
Contact Email

mzyroll@pa.gov
THE POSITION

Do you stay calm and professional when situations become challenging, and thrive under pressure? If so, consider joining the Health and Human Services Information Technology Delivery Center to support high-profile audio video (AV) conferences and help grow our service. As an Audio Video Communications Specialist, you will have the opportunity to support advanced communication tools used across the Commonwealth. Make your career goals a reality with us!
DESCRIPTION OF WORK

As an essential member of our Audio Video (AV) team, you will be supporting audio and video communication tools that help hundreds of locations across the Commonwealth stay connected. Work involves assisting with conferencing systems, technical support, and the daily operation of communication services. As an Audio Video Communications Specialist, you will perform the following duties:
Service Operation:

Support conferencing systems, digital collaboration tools, and communication equipment across multiple locations
System Maintenance:

Help maintain devices, schedules, documentation, and training materials used for communication services
Issue Resolution:

Troubleshoot service problems, review technical information, and assist with updates and enhancements
Technical Support:

Use service tools to assess requests, resolve issues, and follow-up with users to confirm completion
Incident Handling:

Respond to technical incidents, apply troubleshooting steps, and escalate issues when needed
Team Coordination:

Work with IT groups and service leads to support communication systems and improve service performance
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Free parking at the 2525 North 7th Steet building.
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework:

You may have the opportunity to work from home (telework) part-time, up to 3 days per week. You will be required to report in-office at minimum 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $59,345.00 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Note : Work will primarily be performed out of the 2525 N 7th Street, Harrisburg location. However, you will also be required to travel between buildings in the greater-Harrisburg area to provide AV support. Travel to other Commonwealth regions may be required at times but would occur far less frequently.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);

or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;

or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;

or
An equivalent combination of experience and training.
Other Requirements:
This particular position also requires one year or more of full-time experience with operating, configuring, and troubleshooting Polycom Audio/Video equipment.
This particular position also requires one year or more of full-time experience with operating, configuring, and troubleshooting Microsoft Teams.
You must meet the PA residency re
Required

Preferred

Job Industries

Other