Head of Customer Experience & Retention

A leading design consultancy is seeking a Director of Customer Experience to enhance customer retention and improve support operations. The role demands strong experience (7+ years) in customer strategy and the ability to scale support functions. Candidates should have a proven track record in operational efficiency and analytical problem-solving. This position promises a pivotal involvement in shaping customer interactions, ensuring they align with the brands standards of care and quality across North America. J-18808-Ljbffr