German Speaking Customer Agent For Booking.com - Work Remote In Greece

Mercier Consultancy MD is delighted to offer a position for a German Speaking Customer Agent to join our team, working remotely from Greece for Booking.com. This role is perfect for individuals who are passionate about travel and delivering exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their travel inquiries, bookings, and provide support to ensure their experiences are unforgettable.

Key Responsibilities

Provide outstanding customer support in German through various channels, including phone, email, and chat

Assist customers with questions about bookings, changes, cancellations, and general inquiries

Resolve issues and complaints effectively to ensure customer satisfaction

Document customer interactions and inquiries accurately in our CRM system

Collaborate with different teams to enhance service delivery and improve customer experience

Stay updated on Booking.com policies, promotions, and travel trends to provide accurate and valuable information to clients

Requirements

Fluency in German (both written and spoken) is required; proficiency in English is a plus

Prior experience in customer service, especially in the travel or hospitality industry, is preferred

Strong communication skills and a passion for providing excellent customer service

Able to multitask and manage time effectively in a remote work setting

Familiarity with booking systems, travel products, and CRM software is advantageous

Proficiency in using computer applications and digital communication tools

A proactive approach to solving problems and ensuring customer satisfaction

Benefits

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

And Much More..

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