Director, Client Support

Director, Client Support

As the Director of Client Support, you will serve as a strategic leader of leaders, driving operational excellence and high‑touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client‑facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world‑class relationship management for our most strategic global partners.
Key Responsibilities

Serve as a core member of the United States & Canadian Markets Operations Leadership Team.
Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors.
Deliver operational readiness, improve the operating model and enhance partner support.
Establish and sustain a well‑managed operating environment and deliver impactful results.
Basic Qualifications

At least 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
At least 5 years of people leadership and performance management experience.
Preferred Qualifications

Experience working within a major payment network.
10+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
7+ years of people leadership and performance management experience.
Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation

Compensation is location‑based. For McLean, VA, the annual range is $206,000–$235,100. For Chicago, IL and Riverwoods, IL, it is $187,300–$213,700. Salaries for other locations will be offered in the range associated with that location.
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

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