Station Manager - Ohare International Airport

Job Title: Station Manager
Location: Contour ORD - Chicago, IL 60666
Position Type: Full Time
Education Level: High School
Salary: $50,000 - $62,000
Shift: Any
Benefits & Compensation

Health, vision, and dental insurance (effective the first day of the month following hire)
Short/long-term disability and voluntary life insurance
401(k) savings plan with company match up to 6% of eligible compensation
Paid sick leave: up to 56 hours per year, unused rolls over annually up to 480 hours
Vested vacation hours available starting January 1 following hire
Non‑Revenue/Space Available (NRSA) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service
Leaves of absence: Medical, non‑medical family care, maternity and paternity, personal leave
Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. Applicants requesting accommodations during the application or onboarding process should contact Human Resources.
Summary of Essential Duties

The Station Manager leads and coordinates all aspects of airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer‑focused service. The role includes direct supervision, training, and support of Cross‑Utilized Airport Agents and maintaining compliance with company policies and regulatory requirements.
Key Responsibilities

Interact with service provider, ground handling staff, and management
Serve as a knowledgeable resource for ticket counter, gate, baggage, and ramp‑handling support
Oversee vendor performance and ensure reporting and compliance standards are met
Represent Contour at all airports, government, and company meetings
Maintain training and mentoring of vendor leadership teams to meet service expectations
Maintain knowledge of policies and processes for law enforcement, hazardous materials, and other regulations
Interface and communicate with passengers, agents, flight crews, and vendors as needed
Ensure safety and security of the ramp and observe safe ground‑handling procedures
Comply with all safety procedures, airline policies, and company SOPs
Assist in ramp set‑up, equipment and baggage storage, and maintain safe operations
Communicate promptly any events or challenges involving the local operation with management and/or the Systems Operations Control Center
Respond to irregular operations and minimize customer inconvenience
Complete required reports and audits to satisfy company and regulatory requirements
Investigate and analyze problems such as damage to ground service equipment or aircraft, and formulate corrective actions
Perform other duties as assigned by management
Working Environment / Physical Requirements

Frequent stooping, bending, kneeling, and crouching
Regularly lift and transport items up to 75 pounds
Stand, walk, and work on feet up to 8 hours per shift
Work in a variety of environmental conditions, including extreme weather and loud noise
Operate ground service equipment safely and perform related tasks
Ascend and descend stairs frequently
Qualifications

At least 23 years of age
High school diploma or GED equivalent preferred
Authorized to work in the United States and able to travel in and out of the U.S.
Valid driver’s license with good driving record
English reading, writing, and speaking skills
Polished professional interpersonal skills and customer‑oriented mindset
Strong leadership, organizational, and people skills
Ability to coordinate multiple priorities and meet deadlines in a fast‑paced environment
Strong attention to detail and self‑motivation
Excellent written and verbal communication with tact and professionalism
Must pass DOT pre‑employment drug screen and FAA/Company random drug/alcohol tests
Pass required 10‑year work history review and criminal background/fingerprint checks
Ability to work nights, weekends, holidays, and varying schedules
Proficient in Microsoft Office 365, including Excel, Word, Outlook
Adhere to OSHA, EPA, state, and federal regulations
Prior aviation experience or aviation‑related education a plus
Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Duties and expectations may be subject to change.

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