Sr Retail Account Specialist

The Senior Retail Account Specialist (The Home Depot) serves as a critical partner in driving strategic sales execution, category growth, and customer engagement across The Home Depot business. This role collaborates closely with the National Account Manager, Brand Teams, cross-functional business partners, and customer contacts to support growth initiatives, category management strategies, promotional execution, and retailer relationship development.

This position combines account management support, category analytics, business planning, and operational execution responsibilities to help drive sales growth, optimize retail performance, and support commercialization initiatives across assigned product categories and retail channels. The role requires strong analytical capabilities, customer-focused problem solving, presentation development skills, and the ability to manage multiple priorities in a fast-paced retail environment.

The Senior Retail Account Specialist will play an active role in supporting retailer growth strategies, identifying market opportunities, analyzing pricing and POS trends, coordinating promotional initiatives, and assisting with forecasting and business review processes. This position serves as a key liaison between internal teams and The Home Depot team to ensure timely execution and alignment of business objectives.

Key Duties & Responsibilities

Support National Account Manager in execution of strategic and tactical customer growth initiatives across assigned retail accounts and categories

Analyze POS, market, pricing, and retail shelf data to identify trends, risks, and growth opportunities

Support category growth and development initiatives including assortment strategy, category planning, and new category opportunities

Develop customer presentations, business reviews, and sales support materials

Coordinate promotional planning, merchandising support, product launches, and retail program execution

Manage customer operational support activities including deductions, fine management, contracts, price lists, and merchandising calendars

Support forecasting, demand planning reviews, and store expansion estimation activities

Maintain and strengthen retailer and vendor relationships through consistent communication and collaboration

Support analytics integration, market assessments, competitive analysis, and pricing ladder evaluations

Coordinate internal and external meetings, customer office hours, and trade show support activities

Provide cross-functional support for ad hoc customer requests, reporting needs, and special projects

Travel for customer meetings, industry events, and retailer support activities as needed

Critical Skills, Knowledge, & Abilities

Previous experience working with The Home Depot and within their vendor portals (highly preferred)

Strong analytical and problem-solving capabilities with the ability to translate data into actionable business insights

Customer-focused mindset with the ability to build and maintain strong professional relationships

Strong interpersonal, verbal, and written communication skills

Effective presentation development and storytelling capabilities

Strong organizational and time management skills with the ability to manage multiple priorities

Ability to work collaboratively across sales, marketing, operations, and supply chain teams

Strong attention to detail and process management skills

Knowledge of retail merchandising, category management, and promotional planning principles

Ability to analyze pricing, market trends, and competitive positioning

Self-motivated with the ability to work independently and proactively

Adaptability and flexibility within a fast-paced retail environment

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Education/Training Required

Bachelor’s Degree from four-year College or University (preferred)

3–5 years of experience in retail sales support / account management, category management preferred

Experience supporting large retail or strategic accounts preferred

Experience utilizing POS reporting and retail analytics tools preferred

Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Outlook

Participation in various Worthington Enterprises training programs as required

Travel requirement: less than 10%

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact careers@wthg.com.

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