Sr Account Manager, WM Advisory

Major Duties

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Develops and maintains working knowledge of governing documents and account agreements.
Receives service requests from clients and partners and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems.
Oversees development of appropriate action plans for client servicing events and ensures execution and follow‑up; communicates with clients regularly to inform them of account set‑up or status, document requests, or other information.
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set‑ups.
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up‑to‑date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
Develops and maintains a working knowledge of various business applications critical to relationship management, including client on‑line tools.
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
Able to serve as a key subject‑matter expert and mentor to other more junior‑level employees.
May manage daily operational activities and supervise day‑to‑day work of junior‑level employees (but not a formal management role).
More technically sound in area of expertise and has broader knowledge of other areas.
Delivers a work product that requires less revision.
Able to facilitate discussions and reach decisions.
Knowledge

Excellent oral and written communication skills are required.
In‑depth functional/industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience, is required.
Knowledge of internal bank trust functions is required.
Analytical, problem‑solving, and organizational skills are required.
Highly flexible and adaptable to change.
Technical skills/systems knowledge (e.g., Peoplesoft) is required.
Experience

A college or university degree and/or relevant proven work experience is preferred. 5‑7 years of experience in financial servicing or related experience/credentials preferred.
Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
Equal Employment Opportunity Statement

APAC/INDIA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
Canada EEO STATEMENT: Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
EMEA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
USA EEO STATEMENT: It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

#J-18808-Ljbffr