Digital Experience Coordinator. Job in Austin LilyLifestyle Jobs

Digital Experience Coordinator
Austin Telco FCU is looking for a Digital Experience Coordinator to join our family. Positioned as a member of the Digital Experience Team, the Digital Experience Coordinator is charged with assessing and optimizing staff and member-consumer experiences of digital products and services to align with the credit union's vision and goals.

What You'll Do:
Product Maintenance & Support

Provide high-quality technical support regarding digital banking products and other digital experiences

Support the credit union's digital experience through continuous maintenance and enhancement of online banking, mobile banking, and related systems.

Assist in product configuration and implementation.

Monitor and assess digital product performance.

Testing & Quality Assurance

Conduct user acceptance testing (UAT) for new software, releases, and updates, identifying defects and ensuring business requirements are met.

Identify and escalate problems that could impact member and staff experiences of digital products and services.

Champion the needs of a diverse member population.

Documentation & Communication

Create, maintain, and organize Digital Experience documentation, ensuring all materials are properly stored, versioned, and accessible within repository systems.

Create exceptional user documentation including in-product UX content, instructional materials, user manuals, current workflows and proposed workflows.

Effectively communicate product needs to internal and vendor stakeholders.

Collaboration & Strategy

Collaborate with the Learning and Development, Retail Operations and Marketing teams to establish training needs for staff and members.

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

Other duties may be assigned.

What You Bring:

Experience:

1-3 years of practical experience in banking or finance, IT, or technical field; or a combination of experience. Equivalent and direct Q2 experience will be considered in lieu of financial institution experience.

Skills:

High attention to detail; ability to conduct research, analyze findings, identify trends, and effectively report outcomes.

Communication:

Excellent written and oral communication and collaboration with internal and external stakeholders; demonstrated ability to translate technical concepts to diverse, non-technical audiences.

Technical Skills:

Knowledge of credit union software and IT systems; proficiency in Microsoft Office.

Teamwork:

Ability to contribute to a harmonious team dynamic; work independently and collaboratively.

Flexibility:

Flexibility and judgment to adapt in an ambiguous, ever-changing work environment; effective organization skills and ability to work on multiple projects simultaneously.

Preferred:

Understanding of banking software and business practices

Credit union experience

Content or technical writing experience

Experience with user acceptance testing (UAT)

Interest in ADA compliance and access; language localization

Bilingual in Spanish

Experience with Symitar, LOS systems and other software supporting financial institutions

Why You'll Love Working Here:

Purpose-Driven Work:

Make a direct impact in the community through outreach and engagement

Dynamic Environment:

A mix of office work and hands-on experience with cutting-edge digital products

Collaborative Culture:

Work alongside a supportive team focused on growth and service

Professional Development:

Opportunities to expand your skills in IT, digital experience, and financial services

Additional Requirements:

Regular and reliable attendance is an essential function of this position to meet member service demands

Ability to lift and/or move up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and focus adjustment

Comfortable working in a professional office environment, using a computer workstation, and interacting with colleagues across departments

Additional Requirements

Good credit standing (verified prior to interview)

Successful background check and drug screening upon offer

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