Inside Sales Representative Residential

Job Summary

The Inside Sales Representative is responsible for taking a consultative approach to sales to develop accounts and manage a sales territory through contacting warm leads and relationship building. The focus is to grow a portfolio of repeat customers across the assigned territory.
Essential Duties and Responsibilities

Develop and retain customers
Drive sales in assigned territory through outbound efforts to engage, grow and retain customers
Manage sales process via calls, email, web chats to develop and grow relationships with customers in order to achieve channel sales goals and program goals
Prepare quotes
Assist customers with pricing and availability, order processing, and order status
Resolve issues by working with the customer, territory sales team, and/or any pertinent internal departments
Act as liaison between customers and technical team
Facilitate providing customers with marketing assistance such as web development, social media development, and graphics
Lead quarterly customer webinars by selecting and preparing content that will help build customers’ businesses
Deliver sales presentations and product updates
Use in-depth knowledge of product application and specifications to assist customers in selecting product for their business
Provide customers with product details – features, benefits, competitive comparison
Configure generators for customer using fuel source requirements, voltage and transfer switch compatibility specifications
Assist with the promotion of new product launches
Guide customers to utilize tools available to confirm correct product
Provide post‑onboarding support & development through the dealer/distributor life cycle
Drive engagement of our customers to all applicable resources and programs
Review resources and business‑building tools available for our partners to assist in their success
Promote channel programs and benefits of participating in these programs
Inform and educate on promotional opportunities available to customers to enhance relationships and continue to foster and grow sales
Minimal Qualifications

Associates degree or equivalent experience
1 year relevant sales experience
Preferred Qualifications

Bachelor’s degree
Experience using SAP or equivalent ERP
Knowledge, Skills and Abilities

Excellent written and oral communication skills
Effective presentation skills
Strong problem‑solving skills
Ability to work independently
Ability to make decisions in the best interest of the customer and the company
Ability to multi‑task and prioritize activities according to importance and urgency
Ability to take initiative and work proactively
Ability to react well under pressure
Ability to perform and comprehend basic business and financial calculations
Demonstrated accuracy and thoroughness
Office Environment

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer‑based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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